[Resolved] Airtel — Wrong info for porting | |||
I got a cal from airtel on 17 june 2017 for porting request, They provided me the offer saying i will be getting unlimited call over the country to any number including landlines and i will be getting 25 gb of 4g data every month for which i have to pay 499+taxes for first 2 months only after that it will be 359+taxes so i got the number ported to airtel and it was successfully done on 27-june 2017, and when i got ported to airtel and after verification and all done i start using services and found that first of all 4g speed is not up to mark which i complained and they gave some steps still not working now i nt even getting 2g speed as well, and then when i inquire about the plan i was shocked to hear that representative said i will get 24 gb 4g but for first 3 months only then i will be getting only 4 gb and the price will also not be reduced and i have to pay 499+taxes even after 2 months as well. And if its about data that i will get 24 or 25 gb then it doesnt matter but 20gb data difference is a big difference and even they are not providing the same price as i was told. And even about 4g service and speed it not 4g at all, not even 3g for which i complained many times still no change. Was this information helpful? | |||
Sep 6, 2017 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. Verified Support Jul 12, 2017 Airtel Customer Care's response Dear Customer, This is with reference to your post, dated 12 July 2017 . We would like to acknowledge that we are working to address your concern as soon as possible. We will connect with you to get additional details, if required, to resolve the concern effectively. You can also get in touch with us at [protected]@in.airtel.com Regards, KarishmaChauhan airtel presence (airtel Customer, service team) bhartiairtel ltd Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Verified Support Jul 19, 2017 Airtel Customer Care's response Dear Vikram, This is with reference to your post dated 12 July 2017. We were waiting to receive your contact details to enable us to address your concern. Since we have not heard back from you, we trust your issue has been resolved. If you require further information / assistance, please write to us at [protected]@in.airtel.com Regards, Rakesh Kumar airtel presence (airtel Customer, service team) bhartiairtel ltd Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Verified Support Jul 27, 2017 Airtel Customer Care's response Dear Customer, This is with reference to your post dated 12 July 2017 . We tried calling you multiple times to get additional details to enable us to address your concern. However, there was no response. We will appreciate if you could share your alternate contact details and convenient time to call for resolving your concern effectively. Regards, KarishmaChauhan airtel presence (airtel Customer, service team) bhartiairtel ltd Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd | |||
 2 Comments | |||
Comments
i haven't get any call from airtel a single time, and if you want to call me then please call me after 7:30 pm or before 10 am and about issue with internet speed that even i have to go to airtel office registered the complaint over there then only its resolved but the main issue about false information is not resolved yet.
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