Airtel — Wrong info provided prior sales and different service delivered

Hi Team, Just to request if you can get the concern resolved. This is the last time, I’m trying to contact you guys. Hope you will help me in this regards. I’ve sent emails to Airtel almost 10-12 times including all channels, however no one is bother about the customer frustration and wastage of time & money. Now I am feeling so cheated and harassed even after dealing with one of India’s best telecoms company, I didn’t think that had to face so much of mental torture. I have raised the issue with Airtel Customer Care, Nodal Officer and Appellate Authority and after doing too much of follow-ups. I’ve not been even acknowledged. They never heeded to that request. I have recording of the conversation and sent the same as proof. They do not listen to me which is adding lots of the frustration. Can you please register the complaint for immoral tactics followed for selling the product. Original Email Regarding the concern: Hi Team, This is in regards to the procurement of a Wi-Fi dongle. I purchased it because of the information/details were provided before the product was handed-over to me. I was said that the dongle doesn’t cost anything and further it has been charged total for Rs.3250/- hence the plan has been set of Rs.2550/-. and second point – I was informed that I will get the 3G speed with unlimited browsing and only 2GB for downloading. But this is the worst speed, I am getting now. So the payment was made because of the aforementioned words. If you cannot fulfil these, then kindly have your product with you and refund my money back. (Please refer attached communication between your sales agent). Hope for the helpful response. Thanking you in advance for the help Regards, Sachin Kumar My Phone Number:[protected] & Alt# [protected] Email ID: Sachin.[protected]@intertek.com