[Resolved] Airtel — Wrong information from customer care and arrogant representatives | |||||
I am having a 3g handset and i requested airtel for port out as airtel is providing 1gb internet per day packs only for 4g handsets, but a representative from airtel called me and said that we will provide u daily 1 gb 3g data pack as you are a premium customer so that u should recharge for 349 and they activate daily 1gb of 3g data for your 3g handset i was surprised and confirmed the same for several time.. Then on the day itself i recharged the same denomination. But the pack was not activated only voice benifits are credited. So i called customer care for the same, he asked me to wait for 24 hrs later after 24 hrs once again i called them and another person recieved a call he asked for 48 hrs and this continued.. After 10-15 days my issue was not resolved and my validity also stated ending, then today i called airtel and a representative called mohan picked and saying he won't give any such packs and he spoken very arrogantly and disconnected the call from his end only, i don't know why airtel is recruiting such kind of people, they are not solving the problem instead they are creating a neusense.. My issue was not resolved till now.. I want my money back or the pack activated.. Was this information helpful? | |||||
Aug 19, 2017 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. Verified Support Jul 19, 2017 Airtel Customer Care's response Dear Customer, This is with reference to your post dated 14 July 2017 . We would like to confirm that we have shared the resolution details with you. Should you require further information, please feel free to write to us at [protected]@in.airtel.com Regards, KarishmaChauhan airtel presence (airtel Customer, service team) bhartiairtel ltd Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd | |||||
Add a Comment | |||||
42%
Complaints
54499
Pending
0
Resolved
21958
View all 54499 Airtel reviews & complaints
+91 96 6339 5551
+91 11 4266 6500 [Head Office]
+91 11 4666 6100 [Head Office]
20, Sarakki Main Road, JP Nagar 1st Phase, Bangalore, Karnataka, India - 560078
View all Airtel contact information
Post your Comment