[Resolved]  Airtel — Wrong information on help line 121

Address:

New Delhi, Delhi

I have been force to briefly migrate back to my Blackberry (BB) as my Nokia Lumia is facing some issues and is in the workshop. So I called up the Airtel Helpline 121 and requested for internet svc on the BB for 2-3 days within my existing plan. Transferred to the BB department, I was informed that there is no such package for 2-3 days and that I shall have to avail of a minimum week's package which will cost me Rs. 100. I requested that this be activated. I was told that it will take not more than 30 minutes for this package to be activated. I wait for more than an hour and call back 121 again. And now I am informed that there is no such Rs 100 package! Will appreciate if Airtel can take suitable action against such gross misinformation being passed on to customers and putting them to harassment and inconvenience.