[Resolved] Airtel — Wrong information provided by Airtel team | |||
We have been told that if you take Airtel my plan worth Rs. 399 + 99 (for add-on connection) You will get 540 minutes for both the numbers + 1 GB 3G data for both the numbers & 200 Extra minutes would be free for 1st number i.e [protected]. we have also been told that inter calling (1000 min.) would be free the numbers which fall under my family plan i.e [protected] & [protected]. We had also been given a mobile no. of referencee who was going to recheck what i have been offered from executive. Numbers are [protected] (nikita) & [protected]. Nikita contacted me & confirm with me the exact plan which i have been offered by the executive over phone, We have confirmed the plan & then we go ahead for Portability of both my numbers. But now today i got to know that my actual plan is 540 local minutes + 1 GB 3G data + 200 local minutes free for [protected], which i would be sharing with [protected]. I have been misinformed by Airtel & their executives. i am writing this mail Just hoping that you people will help me out with solution. awaiting you prompt revert. Was this information helpful? | |||
Aug 8, 2021 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. | |||
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This is with reference to your post dated 26 May 2015. We would like to acknowledge that we are working to address your concern as soon as possible. We will connect with you to get additional details, if required, to resolve the concern effectively.
You can also get in touch with us at airtel.[protected]@airtel.com.
Regards,
Umesh Arora
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com
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