Airtel — Wrong payment of post paid connection

Address:

Chennai, Tamil Nadu

Dear, I paid my postpaid bill due via online on 23rd July 2015, while making the payment it seems that I have entered the number wrongly, my number being [protected] I entered [protected] which I noticed only after 4 days when I read the payment confirmation mail sent to my mail I'd.I paid Rs.570/- via online using my IOB credit card ending with 7192 on 23 July 2015 vide transaction Id 280519.the trail mail shows you the exact details... When contacted the customer care they do not have any option of helping to redirect the money wrongly paid to my number. Even the team leader Mr. Ramesh whom I spoke has no option for it.. The most ridiculous thing they told, they can help if the number which I wrongly entered is a prepaid one... Very strange and disappointed to receive a reply from a service provider like Airtel.Moreover, they want me to speak to the customer of wrongly paid number to return apparently when i contacted is a old woman who took the phone had no clue and behaved arrogantly and scolded me not to disturb her as its my mistake... YES I truly understand its my mistake of oversight but Airtel too must have an option to save ppl like me... As ppl. are busy nowadays who will take pains to sort others problem, I can't blame the old lady too... Who has no clue abt this... I humbly request Airtel to redirect the money to my account ... I don't want to be a defaulter as I have paid the money two days before the due date... Kindly help me to get the same... Regards, sathiya priya From: airtel.[protected]@in.airtel.com ; To: ; Subject: Payment confirmation for your airtel mobile [protected] Sent: Thu, Jul 23, 2015 8:00:22 AM Dear Customer, Bill payment of Rs. 570.0 towards your airtel mobile [protected] has been processed successfully. Your transaction ID is 280519. This amount will be credited to your mobile account within 48 hrs. For ease of payment, you may opt for online SI (Standing Instructions) facility for auto debit of bill from your credit card account. To register for SI in three simple steps, click www.airtel.in/si Warm Regards, airtel - the smartphone network This e-mail and any files transmitted with it are for the sole use of the intended