[Resolved]  Airtel — Wrong postpaid bill

Address:

New Delhi, Delhi, 110005

I have been billed INR 3915 on my postpaid connection for data usage during bill period 08th May 2017 to 07th June 2017. The data usage charges have been billed incorrectly.
I called Airtel customer service on many occasion in the month of May 2017, to check the best data plan as I was intent to use the Internet only for one month. They offered me that if I send the msg type "Surprise" to 121 I might get free data upto 10 GB & based on msg confirmation I received the free data of 02 GB. Screen shot attached below. After few days I got the msg that my bill has reach 70 % & I should pay the amount to continue services. I called on the same day to Airtel customer care & asked for the bill details as how my bill has reached to maximum limit. Airtel staff was unable to provide me the details as per them they can only check the bill details once bill is generated. My question was if they cannot get me the usage details, how they sent me the msg to pay the amount? They provided me the nodal officer mobile number to check if they can help me & to surprise the nodal officer never answered my phone calls. I had sent him text msg & till date, I have not received their reply. After a week I got another call from Airtel that I should pay the amount as it has reach / cross the 90% limit. I updated the staff that they need to provide me the detailed bill so that i can verify my usage. The staff had told me that the bill has increased as I do not have any data plan & I have been charged as per usage. When I told him that I have the confirmation of their data plan of 2 GB, he had no reply.

Please note, I will not be able to pay this bill till the time correct bill amount is been advised to me (excluding data charges).