[Resolved] Airtel — Wrong promise, no improvement, on, quality high charges | |||||
I am customer of airtel since last 15 years. I was believing in airtel because of it's maintained quality. I have transferred from gujarat to maharashtra (Pune) since october 2016 and since that time i have done circle porting. Since 5 months, constantly i am calling to airtel customer care regarding my network (Data) but i haven't achieved any help or any improvement. I checked my sim's cover over open network website and found data towers ars weak and send snapshot to airtel customer care. They already accepted that there is network problem nearest my area however they are failed to improve. It's been more than 6 months however there is same situation at the moment and wrong promise that it will be improved soon. I tried all troubleshooting options and even finally i replaced sim card too but there is same data network problems even after paying high charges. They always make customers wrong that everything is good and change phone or sim nothing more than thay. Really such a worst company ever. I would better suggest fo for jio. Accepted there is bit problem but really hats off. What to say about internet. Was this information helpful? | |||||
Aug 6, 2017 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. Verified Support Jun 23, 2017 Airtel Customer Care's response Dear Mr. Prajapati, This is with reference to your post dated 17 June 2017. We are working on your concern and would require some more time to resolve it. We shall keep you updated of the progress. You can also get in touch with us at [protected]@in.airtel.com Regards, Rakesh Kumar airtel presence (airtel Customer, service team) bhartiairtel ltd Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Verified Support Jul 06, 2017 Airtel Customer Care's response Dear Customer, This is with reference to your post dated 17 June 2017 . We tried calling you multiple times to get additional details to enable us to address your concern. However, there was no response. We will appreciate if you could share your alternate contact details and convenient time to call for resolving your concern effectively. Regards, KarishmaChauhan airtel presence (airtel Customer, service team) bhartiairtel ltd Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd | |||||
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