Airtel — wrong retention of my postpaid number [protected]

Address:

New Delhi, Delhi

Dear sir,

I request for mnp my airtel postpaid number [protected], after that somebody from airtel call and i ask him i don't want to continue with airtel any more.
After his call i received message your... Thanks for connacting airtel hope the concern related to your mobile has been resolved up to your satisfaction your refrence no is[protected], registered on 18/02/2020 12:25:25... And after that one more message from ad-airupd... Cancel [protected]...

Would request you to confirm what issue resolved? And why my mnp request cancel by executive? Pls take action and release my number from airtel.

After that i spoken with customer care they said they are helpless for this issue i need to mark mail only. So kindly intervene.

Thanks & regards
Joginder kumar