Airtel — Wrongful data charges

dalalmeenu

from Jammu, Jammu and Kashmir

Address:

New Delhi, Delhi

I took an unlimited GPRS plan and had it deactivated before renewal of my billing cycle but I was charged(10 paise/10 kb) for the day I got the service deactivated although I did not use the service after deactivation. And was not informed about the policy of deactivation. On complaining I got an explaination saying that this is the process and all the charges are legible which is bizarre as I was not informed about their so called policy when I was provided the service neither later while deactivation. I don't get it how do they expect the customer to know about all the policies without informing them. I would appreciate if my problem is resolved as soon as possible.

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Airtel Customer Care

from Mumbai, Maharashtra

Verified Support

Namaste Ms. Dalal,

This is with reference to your post dated 11 January 2014.

We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.

Look forward to receiving the required details at airtel.[protected]@in.airtel.com

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@in.airtel.com

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services
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Airtel Customer Care

from Mumbai, Maharashtra

Verified Support

Namaste Ms. Dalal,

This is with reference to your post dated 11 January 2014. We would like to confirm that we have shared the resolution details with you.
Should you require further information, please feel free to write to us at airtel.[protected]@in.airtel.com

Regards,
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33