[Resolved]  Airtel — Wrongful sim registration

Address:

Jaipur, Rajasthan, 302012

In December 2015, I applied for the "Mobile Number Portability" before Airtel - Jaipur (Vaishali Nagar Office) for porting of my [protected] - Airtel - Prepaid Number of Madhya Pradesh Circle to Rajasthan Circle as I wanted to retain the same mobile number even after my relocation. During the process of porting I was astonished to know that my mobile number was not registered in my name. However, at the time of purchase of SIM Card in 2012, I duly submitted all my documents to the Local Vendor named - Sai Communication ( Indra Market, Bhopal- M.P.). I am using the same mobile number from since 2012 and during these years I was under impression that my SIM Card is registered under my name. As I very well remember receiving the verification call after the purchase of SIM Card in 2012 and giving out my details. I am shocked as how can such mistake happen? That after duly submitting the documents and taking the verification call, after 3 years I am informed that my number is not registered in my name. This is a huge mistake done on part of Airtel & their Vendor. However, my application of Mobile Number Portability also got cancelled for reason unknown also my mobile number has been disconnected or something as there is no network on my phone. I informed about the same to Airtel Office - Vaishali, Jaipur but even they have no answer to sudden disconnection of my number. I am a Lawyer by profession and due to sudden disconnection or no network service on my mobile phone I am incurring professional loss also I am not able to do banking transactions as I the bank sends "One Time Password" to mobile number for doing transactions. I am totally handicapped due to non-working of my mobile number. I am afraid that my documents must have been misused by the Vendor. I intend to take strong actions against the Vendor and would like to file complaint with Airtel. Airtel is also responsible for first verifying the number in my name and then after 3 years informing that my number is registered in my name but a totally unknown person.