Airtel — wrongly and illegally wiped out data by airtel

Address:

380007

Hi,
Greetings.

This is regarding complaint number regarding wrongly wiping of my data by airtel. Complaint id is[protected]

Please refer following points.

1. Upon 3rd sept, 2019 my allotted data was 68 gb approx (40 gb allotted and 28.5 gb unused of previous month). Screen shot of data balance has been attached.

2. I received message from airtel on 12th and 13 regarding my usage of data. On 12th i was informed by airtel that i have used 90% of data and on 13th i was informed that i used 100% of my data. So in just 10 days i used 68 gb of data!!!. Here the problem is that, all messages i received from airtel was showing consumption of 20 gb data. Message was reflecting 90% consumption or 100% consumption was for 20 gb only. Screenshot attached.

Now the problem is that if my data balance was 68 gb, how airtel was sending usage messages for 20gb and how airtel can exhaust my all data of 68 gb against showing usage of 20gb data?

Besides, i am following up with call center of airtel since 17.09.2019 to get details of date, application, site, download wise information, but not a single call center executive have sufficient knowledge of such issue and they were just giving misguided solution.

Kindly refer my brief note on interaction with call center executive.

1. On 17.09.19 i was called and and executive informed me to check myairtel app to get all data. And this much detailed information is not available on app. He insisted to buy data pack instead. So he might not able to undersand what customer is asking or was trying to sell data or was misguiding customer to close complaint.
2. Again i called on 24.09.19. Call center execute has given false commitment that she can email date wise usage on my registered email id. And she offered to buy datapack which i simply deny.
3. Again after 15 minutes later, upon non receipt of email, on 24.09.19, i called and explain my problem and inform executive that i am waiting for an email committed by executive during my previous call. Executive was not aware of anything and just transferred my call to supervisor.
4. Supervisor informed that they dont have such data and i can send email on [protected]@in. Airtel.com (Which is incorrect. Correct id is [protected]@airtel.com)

My question is that if this is the final situation, why i am not getting perfect reply from call center on my first call only.

I received call from airtel +91 [protected], and executive revert that airtel cant provide data on email and i have to wait for generation of my bill and in case o[censored]rgency i can buy data pack!!!

Besides, on email also, i am getting answer that airtel cant provide data on email and i have to wait for generation of my new bill.

I am requesting solution against following..
1. How airtel can exhaust my 68 gb data against showing usage of 20gb data,
2. When i can get my data back
3. What will be compensation against all hurdles i am facing without data as airtel has wiped out my data wrongly and illegally?
4. What will be compensation against time consumed by airtel in giving appropriate solution as call center is totally worthless.