Airtel — Wrongly calculated the Bill for Mobile internet Usage | |||||
Hi, I have been using my Airtel Post paid connection for past 8 Years. As per my bill plan ( 3G - free for 0.317GB) . But while my bill generation, they have charged me Rs.55.47 for 2G and Rs.126.39 for 4G which i have never ever activated. Also for 3G, they have charged me Rs.787.95, But up-to 0.317GB it is free for me as per bill plan. But that too i never activated it. Also i didn't get any intimation that it is chargeable, before bill generation. But i was using only Wifi for internet surfing, I don't understand how they charged and the bill generated is wrongly calculated totally. Was this information helpful? | |||||
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Airtel customer support has been notified about the posted complaint. | |||||
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This is with reference to your post dated 11 October 2015. We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.
Look forward to receiving the required details at airtel.[protected]@airtel.com
Regards,
Umesh Arora
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com
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