[Resolved]  Airtel — Wrongly charged/ Customer Service disconnecting calls

Address:	Thane, Maharashtra, 400607
Website:	www.airtel.in

Dear Support,

We have taken 2 HD DigitalTV connections on 4th Sept 2016 below are the ID numbers:

[protected]-001
[protected]-003

We paid total Rs 2, 431 as informed by the Airtel sales person that will cover all costs with current month subscription fees. I would like to get the complete breakdown for the amount paid i.e. 2, 431 since its not showing in the Transaction History ( below snapshot for your reference):

18/10/2016

Rs.15.00

NORMAL NRC

IMF Charging

N/A

18/10/2016

Rs.190.00

Payment

Easy Recharge - Payment

[protected]

11/10/2016

Rs.15.00

NORMAL NRC

IMF Charging

N/A

11/10/2016

Rs.175.00

Payment

Easy Recharge - Payment

[protected]

07/10/2016

Rs.15.00

NORMAL NRC

IMF Charging

N/A

07/10/2016

Rs.175.00

Payment

Easy Recharge - Payment

[protected]

30/09/2016

Rs.1.00

Adjustment

DBR adjustment

N/A

04/09/2016

Rs.330.00

NORMAL NRC

Mega 25 HD 1M (STB 2 3 4)COD - NRC

N/A

04/09/2016

Rs.360.00

NORMAL NRC

Box NRC

N/A

04/09/2016

Rs.225.00

NORMAL NRC

ACQ MAX HD ROI Rs.225 Topup NRC

N/A

Kindly note on 4th Sept the total breakdown amount shows 915. Please provide us details with the balance 1, 516.

When we called customer service & spoke to 3 different persons but each time they disconnected & their names were:
1) Mr. Tripathy @ approx 5-6 pm on 28th Oct
2) Mr Jagdish (supervisor) @ 6-7 pm on 28th Oct

Even if the above 2 employees say that the call got disconnected from our side which most likely culprits lie, we as customers expect a callback on our mobile to ensure the issue is resolved. But on the contrary each time we made a call the previous person never knew what we talking about! (Consumer Ombudsman treat this as failure in Quality parameter under ISO certification)

We finally spoke to the 4th person & we would like to ensure the below requests have been updated on our both accounts:

1) Downgrade to Basic Plan on 1st connection & HD Plan on 2nd connection with total monthly rental of 669
2) NO Easy recharge plan wherein we want to only make 1 single payment every month & not 2-3 payment in break up.

The point 2 wherein we were getting every 15 days SMS for payments in break up & if we do not pay by a certain time services were getting disconnected. We treat this as a harassment for which my mother who is 65 had to run errands to an agent to make the payments as per the SMS. The complaint has been already booked under the Indian Consumer Complaints Forum for which we have been told to wait for response from Airtel to settle this matter amicably.

There is a suggestion to make available more Airtel run payment processing centers rather than using 3rd party services for which we expect a swift action in this regard.

Thanking you in advance for your support & we trust AIRTEL being a big name in the Indian Consumer market will take a strict note of the same.