Airtel — Wrongly charging for incoming calls

Address:

Nagpur, Maharashtra

I am Vivek Sharma. My airtel prepaid mobile number [protected] is being wrongly charged for incoming calls even after doing a roaming recharge. Recently I have come to New Delhi for work and thus was on roaming my number being from Maharashtra circle. On 17th July 2015 i recharged my number with Roaming pack of Rs.29 for 28 days. This recharge provides free incoming for 28 days and local calls at Rs 0.80/min and STD calls at Rs 1.15/min.I got the confirmation message for the recharge at around 08:08 PM. Even after doing this recharge i noticed that there were deductions in my balance for incoming.I called up the customer care on 18th July 2015. The Senior Supervisor understood my problem and accepted that I am being wrongly charged. he registered a complaint on my number and asked me to wait for the technical department to get back to me in 24 hours.He also refunded Rs 36 for the wrong charge. The reference number of complaint was CBNRV[protected]. On 20th July 2015 I received a call from technical department number [protected] but it lasted for some 10 seconds and i could not hear anything.After sometime I received a message saying that the Technical Department of Airtel was trying to reach me. My problem was still not solved so I called up the customer care again. They transferred my call to another Senior Supervisor. I explained him the whole scenario again. He said that your problem will definitely be solved by 04:00 PM on 21st July 2015. I asked whether I need to recharge another roaming pack as I have to receive calls but he refused. He said like you were refunded earlier of being wrongly charged you will be refunded again till the problem is not solved. The problem was not solved. I called up again and spoke to another Senior Supervisor and he said that he will arrange a technical department callback for me . But there was no call back. I called up again on the night 21st July 2015 and another senior supervisor said that there was technical problem and that is why they could not call but will surely call before 10 AM of 22nd July 2015. There was no call back from the technical department. I called up the customer care again on 22nd July 2015 at around 1130 PM. This time I spoke to the Senior supervisor and told him the issue. This SENIOR SUPERVISOR called MAHESH from MAHARASHTRA CIRCLE was very RUDE and NOT EVEN LISTENING TO ME.He again said we will check with technical department but this time I refused to postpone it. I asked for my refund of balance and said that will do a new roaming recharge for the time being. He started giving me vague solutions like checking my settings of networks and was not listening to me only. He said that you are not being wrongly charged etc. He straightaway said I CANNOT HELP YOU and do whatever you want. He kept the phone thereafter. The reference numbers which were given to me are- CWRCH[protected] CBDCC[protected] CBNRV[protected] I want the total refund of the incoming deductions made on my number after 18th July 2015.My problem of incoming calls should be either solved as soon as possible. There should be some disciplinary action taken against the Senior Supervisor Mahesh of Maharashtra circle. please look into this problem soon Thank you VIVEK SHARMA- [protected]