Airtel — XSTREAM BOX not delivered after installation

On 25th of May, one of airtel Sales executive Jitendra Kumar approached me for new broadband connection and as part of new offer he mentioned that if I pay for 3 month Advance, installation will be free and also XSTREAM BOX and 1 month HD channel pack will be free with all plans.
I made the payment on 29th May Morning, and installation was done in evening and i was shocked when after setup, installation engineer said that only router installation is their, when I reached out to Sales person he said that for XSTREAM BOX you have to place a new order and its not part of this broadband installation. He said you have to 1500 refundable for that and separate team will take that.

When I reminded him that I have call recording where he mentioned all these will be free and part of new broadband bundle offer, he said sorry nothing can be done now. When I asked for cancellation, he said you have already paid in advance, that will not be refunded.

This is a clear case of cheating and i dont want associate with Airtel, and I request you to cancel my connection and initiate the refund at the earliest as you have not delivered what you promised. Looking for ward to hear from you.

Please note I already raised a complaint with Customer care same day and below are the details
The request no.[protected] for your Airtel Fixedline No.[protected]_dsl is registered on 29/05/2021 19:38. Your request will be resolved by in next 3 days.