[Resolved] Airtel — Your call centre executives

Appy 11

from Delhi, Delhi

Address:

New Delhi, Delhi, 110018

Hi all,

I'm getting calls from your sales call centre repeatedly every now then it's been 7-8 months even after telling them I'm not at all interested in switching to Airtel your executives keep of calling like hell as if it's going to be the end of the world if you don't switch to Airtel may be you must be happy with such people that they are putting efforts to convert customers for you but it's nothing like that you cannot get a customer by repeatedly irritating someone it's been 7-8 months they call anytime in the morning in afternoon in the evening and all your land line numbers starting from 01133 and 01166 I don't even remember how many times I've asked them to put the number on a " Do Not Call" list but it seems they don't even know the meaning of it. Unfortunately with your executives unprofessional and inhuman behaviour I don't think I will ever switch to you nor I will ask any of my friends, family members or relatives to switch to you. I had Airtel tv I have also got that disconnected because of the number of times you people keep on calling. Your executives are so damn stupid if they will call you at 1 Pm and you ask them to put the number on DNC they will first assure this will not happen and then in next half an hour or within an hour you will again receive a call from them for switching to Airtel. I want to understand how can you convert a customer towards you by irritating them constantly. You consider yourself a big service provider so if my number is not going to be put on a DNC list then I will post all your numbers from which you call on every social media Facebook, Twitter, Instagram and then you will yourself see your potential of making or loosing a customer or " More customers "

Please if you're looking someone to get interested in your service or not loosing your current Airtel customer put my number on a Dnc list and train your executives well.

I hope to hear a positive response from you.

Thanks,
Aprajita

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Aug 26, 2016

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Mar 27, 2016

Airtel Customer Care's response Dear Aprajita,

This is with reference to your post, dated 27 March 2016.

We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.

Look forward to receiving the required details at airtel.[protected]@airtel.com

Regards,

Anil Sachdeva
airtel presence (airtel Customer, service team)
bharti airtel ltd
airtel.[protected]@airtel.com

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Verified Support

Mar 31, 2016

Airtel Customer Care's response Dear Aprajita,

This is with reference to your post, dated 27 March 2016.

We were waiting to receive your contact details to enable us to address your concern.

Since we have not heard back from you, we trust your issue has been resolved.

If you require further information / assistance, please write to us at airtel.[protected]@airtel.com

Regards,

Anil Sachdeva
airtel presence (airtel Customer, service team)
bharti airtel ltd
airtel.[protected]@airtel.com

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd