Ajio — Your courier company Shadowfax exchanging the customer products

Address:

Bareilly

This is to inform you that on 10th july 2021 I orderes Puma shoes from ajio with order ID #FL[protected] . As the product was different so we requested for return. We received the shoes which were red in colour so we requested for return. Then after few days I received the mail from ajio that the product we have returned is a non ajio product and will be delivered back to you. So the product was delivered back to us when this time the product was not even the same which we had received wrongly last time. It was the another product which we have neven seen. Also this time in addition to the ajio packaging we also received the packaging of shadowfax. I will share the images. Then I again requested for return and the delivery boy came to our place told us that the middlemen has changed your product before reaching your product the the ajio's warehouse. So it is my humble request to ajio to kindly look into the matter beacuse the courier company with whome you have tied us is exchanging the product in between, that's why your company says that it's a non ajio product. Kindly get us to resolve this issue and help us to get our money back as the company you have trusted i.e. shadowfax is doing scam with your ajio customers and ultimately the goodwill of ajio is going down. I am attaching the photoes of the product I received this time and the packaging of shadowfax.