Akosha.com — airtel fraud international roaming

Oct 19, 2018

Updated by soyeiur Updating latest conversation with Airtel.

[protected] Forwarded message[protected]
From: manish sharma <[protected]@gmail.com>
Date: Wed, Oct 17, 2018 at 4:37 PM
Subject: Re: Your Airtel Mobile Bill for [protected] for 06-Oct-2018 is ready to view
To: <[protected]@in.airtel.com>

Dear Sajid,

Thank you for your email again. As per you it is valid but still you have not given me proof how i have requested for IR pack?
Was it a SMS/Mail/Phone Call? You said it was your customer representative who had called me.

But how do you know i have said yes to him? I think he has activated just to meet his targets. If you have proof please give me that recording so that i can pay my dues and finish this ongoing discussion right now. Else, i am sorry i will not be able to pay without confirmation. Case is with consumer court, whatever be the outcome i shall be paying that.

Kind Regards
Munish

On Wed, Oct 17, 2018 at 4:05 PM appellate <[protected]@in.airtel.com> wrote:
Dear Munish Sharma,



Greetings from airtel!



This is in reference to your email seeking clarification on bill for your airtel mobile number [protected].



Basis on your email, I would like to inform you that as the charges levied in your bill are valid as per your bill plan, I am unable to initiate a reversal for the same.



In international roaming:



Top ups and discounts are not applicable for premium rate numbers / Maritime / Satellite / Aero mobile / Ship Cruise or Immarsat. Usage on these will be charged as per the charges applicable by the network provider.

2. If CLI (Calling Line Identification) is not shared by the respective network for incoming and outgoing calls, then your own number will reflect in bill.

3. IR Packs and plans charging is applicable as per Indian standard time.

4. Credit limit has no impact on IR charges.

You were charged Rs 7404.11. As the charges levied in your bill are valid as per your bill plan, I am unable to initiate a reversal for the same.



Kindly note the critical dates pertaining to your Airtel bill:



Bill Date[protected]

Due Date[protected]



Listed are the quick and convenient payment modes:



Online:www.airtel.in(Payment will be updated within 2 working days)

Airtel Money: Dial *400 (Payment will be updated instantly)

Myairtel App: Visitwww.airtel.in/myairtelor your mobile play store/app store to download the app.

Visit the nearest airtel store to your location.For all payments made at the Airtel store do take your payment receipt.



For further queries, please email.



Thanks for reaching out to us.



Best Regards,
Sajid Ali
Advisor : Customer Experience
Bharti Airtel Ltd

Best Regards,
Mounika SriDantuluri
Advisor : Customer Experience
Bharti Airtel Ltd

On Sun, 14 Oct 2018 at 03:56 PM <[protected]@gmail.com> wrote:
Dear Sajid,

As we discussed in the call you could not provide me recording and hence cannot show me any proof how IR was activated on my mobile without my consent. Therefore, as discussed i will not be paying for IR service till this dispute is resolved by consumer court.

I would request you to stop my airtel services of number +91-[protected].
Once dispute is resolved and as per judgment of Consumer court i will pay the dues.

Munish

On Sun, Oct 14, 2018 at 12:09 PM appellate <[protected]@in.airtel.com> wrote:
Dear Munish Sharma,



Greetings from airtel!



This is in reference to your email seeking clarification on bill for your airtel mobile number [protected].



Subsequent to our discussion on [protected], the bill charges have been explained to you and the details are as follows:



Also, I would like to inform you that we are unable to provide you audio recording.



In international roaming:



Top ups and discounts are not applicable for premium rate numbers / Maritime / Satellite / Aero mobile / Ship Cruise or Immarsat. Usage on these will be charged as per the charges applicable by the network provider.

2. If CLI (Calling Line Identification) is not shared by the respective network for incoming and outgoing calls, then your own number will reflect in bill.

3. IR Packs and plans charging is applicable as per Indian standard time.

4. Credit limit has no impact on IR charges.

You were charged Rs 7404.11. As the charges levied in your bill are valid as per your bill plan, I am unable to initiate a reversal for the same.



A copy of the itemized bill is sent to your registered email address . Alternatively, you can also refer to the same by logging on tohttps://airtel.in/121 .



Kindly note the critical dates pertaining to your Airtel bill:



Bill Date[protected]

Due Date[protected]



Listed are the quick and convenient payment modes:



Online:www.airtel.in(Payment will be updated within 2 working days)

Airtel Money: Dial *400 (Payment will be updated instantly)

Myairtel App: Visitwww.airtel.in/myairtelor your mobile play store/app store to download the app.

Visit the nearest airtel store to your location.For all payments made at the Airtel store do take your payment receipt.



For further queries, please email.



Thanks for reaching out to us.



Best Regards,
Sajid Ali
Advisor : Customer Experience
Bharti Airtel Ltd

On Sat, 13 Oct 2018 at 11:40 PM <[protected]@gmail.com> wrote:
Thank you for your email. As discussed in the call i will not pay the bill as you have not answered to my questions.
Only important information you gave that your IR service executive called me and then activated International roaming on my mobile on 23.05.2018 & 01.06.2018.

Kindly provide that audio recording for the call where i agreed for it. If you can provide complete recording of conversation and if i had agreed for this then i will pay the whole balance and close this issue. Otherwise i am sorry i have already submitted complaint at consumer court complaint number 960318 let them decide.

Kind Regards
Munish

On Sat, Oct 13, 2018 at 6:13 PM appellate <[protected]@in.airtel.com> wrote:
Dear Munish Sharma,



Greetings from airtel!



This is in reference to your email seeking clarification on bill for your airtel mobile number [protected].



Subsequent to our discussion on [protected], the bill charges have been explained to you and the details are as follows:



In international roaming:



Top ups and discounts are not applicable for premium rate numbers / Maritime / Satellite / Aero mobile / Ship Cruise or Immarsat. Usage on these will be charged as per the charges applicable by the network provider.

2. If CLI (Calling Line Identification) is not shared by the respective network for incoming and outgoing calls, then your own number will reflect in bill.

3. IR Packs and plans charging is applicable as per Indian standard time.

4. Credit limit has no impact on IR charges.

You were charged Rs 7404.11. As the charges levied in your bill are valid as per your bill plan, I am unable to initiate a reversal for the same.



A copy of the itemized bill is sent to your registered email address . Alternatively, you can also refer to the same by logging on tohttps://airtel.in/121 .



Kindly note the critical dates pertaining to your Airtel bill:



Bill Date[protected]

Due Date[protected]



Listed are the quick and convenient payment modes:



Online:www.airtel.in(Payment will be updated within 2 working days)

Airtel Money: Dial *400 (Payment will be updated instantly)

Myairtel App: Visitwww.airtel.in/myairtelor your mobile play store/app store to download the app.

Visit the nearest Airtel store to your location.For all payments made at the Airtel store do take your payment receipt.



For further queries, please email.



Thanks for reaching out to us.



Delighted to assist you.

Best Regards,
Nakka Bhuwanesh
Advisor : Customer Experience
Bharti Airtel Ltd

On Fri, 12 Oct 2018 at 06:33 PM <[protected]@gmail.com> wrote:
Hi Team,

I am surprised why there is no name in signature. I remember it was Vankat. Secondly i do not understand why you do not write what we discuss in call?
You have mentioned clearly in the call that you do not have record who has activated this pack on my mobile, So my very first basic question are still applicable kindly answer for them:
1. When did i request for activation of international roaming? Do you have any email/SMS/confirmation form my side?
2. If you have activated own your own, still i have not used it at all. Can you please provide detail for what i have to pay approx. 7K INR extra?
3. When my credit limit is upto 3500 INR only then how can my bill boomed to 7.4K?

In below email i see only relevant information is that 3600 limit is only for local not for IR. Can you please let me know when this has been communicated to me?
May be i have missed this information but i will keep it for future reference. So please clarify this.

As we discussed in the call again, i am not going to explain same issue to multiple people again and again. So better let us not talk on phone any further, it is just waste of my and your time. In one line my argument is:

I have not requested for IR, i have not been informed by any means that 3000 INR IR package is activated on my mobile so there is no chance i am going to pay even for single penny of IR. Specially the data usage because it was uncalled for.. IR never worked for me before and suddenly this time at switching on of my mobile you have charged all these fraudulent charges.

Sorry to say, This was not expected from a company who claimed to be customer friendly. You do not know who and why IR has been activated on my SIM but you do want me to pay for it. Strange..!!!
Please do not tell me payment modes i have been paying this from last 5 years so i know it very well. Let us discuss in consumer court who has to pay how much and what should be payment method.

Munish

On Fri, Oct 12, 2018 at 6:17 PM appellate <[protected]@in.airtel.com> wrote:
Dear Munish Sharma,

Greetings from airtel!

This is in reference to your email seeking clarification on bill for your airtel mobile number [protected].



Subsequent to our discussion on [protected], the bill charges have been explained to you and the details are as follows:



In international roaming:

Top ups and discounts are not applicable for premium rate numbers / Maritime / Satellite / Aero mobile / Ship Cruise or Immarsat. Usage on these will be charged as per the charges applicable by the network provider.
2. If CLI (Calling Line Identification) is not shared by the respective network for incoming and outgoing calls, then your own number will reflect in bill.
3. IR Packs and plans charging is applicable as per Indian standard time.
4. Credit limit has no impact on IR charges.
You were charged Rs 7404.11. As the charges levied in your bill are valid as per your bill plan, I am unable to initiate a reversal for the same.

A copy of the itemized bill is sent to your registered email address . Alternatively, you can also refer to the same by logging on to https://airtel.in/121 .

Kindly note the critical dates pertaining to your Airtel bill:
Bill Date[protected]
Due Date[protected]

Listed are the quick and convenient payment modes:

Online:www.airtel.in(Payment will be updated within 2 working days)
Airtel Money: Dial *400 (Payment will be updated instantly)
Myairtel App: Visitwww.airtel.in/myairtelor your mobile play store/app store to download the app.
Visit the nearest Airtel store to your location.For all payments made at the Airtel store do take your payment receipt.
Thanks for reaching out to us.



Delighted to assist you.

On Thu, 11 Oct 2018 at 12:03 PM <[protected]@gmail.com> wrote:
Hi Syed,

As discussed in the call i am not going to pay a single penny for anything which i have not requested for. You still have not answered my questions below:
1. When did i request for activation of international roaming? Do you have any email/SMS/confirmation form my side?
2. If you have activated own your own, still i have not used it at all. Can you please provide detail for what i have to pay approx. 7K INR extra?
3. When my credit limit is upto 3500 INR only then how can my bill boomed to 7.4K?

I see in the below email you have answered for point number 2 only. Even if i agree with your below statement how come you are saving me from bill shock on 21st Sep? I used only 180 INR as per your records and you charged me 3K + Taxes??? How will you justify activation of 3K pack in this case?:
As seen from the itemized bill, usage (incoming calls, SMS, outgoing services, data) was found beyond the initial pack expiry date, which was on[protected]. Request you to note the itemized charges under ¿International Roaming Usage¿ in your bill. Usage seen after the date of expiry of pack is discounted completely (represented by **) and in the absence of this, you would have been charged the amount indicated under 'Amount' column corresponding to the date. The sum of the amounts for various usage while in international roaming after pack expiry date is significantly higher than the IR rental amount charged.
And i still wonder why you have credit limit of 3600 when you are conspiring to send a billl of 7.4K?As discussed i am not going to pay anything.
Also, i would request you to close my number ASAP because i do not want to associated with airtel by any means going forward.

Let us discuss this matter in consumer court to understand how come this 3000 pack is activated automatically when i never requested for it.
Your customer service always say that we are not going to charge you anything until unless you ask for pack activation and what they do at the backend we are not aware. If i have planned to use this data pack then i would have used at least for whole 10 days, not only 1 day.

No thanks, No best regard for your understanding and cooperation so far.
Munish.

On Thu, Oct 11, 2018 at 11:33 AM appellate <[protected]@in.airtel.com> wrote:
Dear Customer,



Greetings from Airtel!



This is with reference to your email towards International Roaming (IR) charges levied on your bill for your airtel mobile [protected].



As discussed, I have verified details of invoice dated[protected] and noted that International Roaming 10 days Smartpack was valid till[protected]. Any usage beyond the date of expiry of Smartpack would have been charged at significantly higher rates. To prevent bill shocks, international roaming pack is auto-renewed only when usage (incoming calls, outgoing services, data) is found at an international location beyond the pack expiry date.



As you may be aware, international tariff rates are higher when no special pack is active and this may lead to bill shocks. I have sent a copy of itemized bill dated[protected] for your reference, which will help you compare standard international roaming rates with discounted rates.



As seen from the itemized bill, usage (incoming calls, SMS, outgoing services, data) was found beyond the initial pack expiry date, which was on[protected]. Request you to note the itemized charges under ¿International Roaming Usage¿ in your bill. Usage seen after the date of expiry of pack is discounted completely (represented by **) and in the absence of this, you would have been charged the amount indicated under 'Amount' column corresponding to the date. The sum of the amounts for various usage while in international roaming after pack expiry date is significantly higher than the IR rental amount charged.



You are therefore charged an International roaming pack rental amount of Rs. 2999/-, and complete discounts are provided beyond the initial pack expiry date also. In the absence of the pack or special discounts, you may have ended up paying a significantly higher amount as International roaming charges.



Your outstanding payable as on date is Rs. 7404.11/-. Please pay using any of the convenient modes of payment.



In future, if you do not wish to continue using International roaming Smartpack post validity, you may register a request for deactivating International roaming smart pack by logging in to your airtel app and following the steps mentioned below -

Manage Account >> Manage Services >> International Roaming (IR) Packs.



Thanks for reaching out to us. Delighted to assist you.

Best Regards,
Syed Saleha
Advisor : Customer Experience
Bharti Airtel Ltd

On Wed, 10 Oct 2018 at 03:38 PM <[protected]@gmail.com> wrote:
As suggested by service desk i am looping nodal officer in this email.
Dear Team,

I am literally surprised with the bill i have got for this month. I already called service center twice yesterday but did not get it resolved.
They said they have charged 6000 INR + Taxes for international roaming. I do not understand how can you charge/activate such a huge amount without my consent? I am not going to pay any money for international roaming until unless you prove me that this request was from me. Could you please clarify below points for me?

1. When did i request for activation of international roaming?
2. If you have activated own your own, still i have not used it at all. Can you please provide detail for what i have to pay approx. 7K INR extra?
3. When my credit limit is upto 3500 INR only then how can my bill boomed to 7.4K?

I am really disappointed with the way my issue is handled till now. I did not expect this after 5 year of relationship with airtel. Please clarify ASAP until then i will keep the bill on hold.

Adding more information which is given by service call center to me today 10.10.2018
As informed by Ali i have used 730 MB of data on 6th Sep which i doubt because i was travelling on 6th Sep whole day.
As informed by Ali, i made an international call of 5 seconds on 21st Sep which i doubt again. It can be a miss call but i did not speak to anyone.
As informed by Ali, IR pack was auto renewed which i doubt again because i never used this service ever. How can it auto renewed?

Please let me know if more details are required form my side. As discussed, I am not going to pay anything for this IR package because it was never requested from my side and was activate on my mobile without my consent.

Kind Regards
Munish

On Wed, Oct 10, 2018 at 2:33 PM 121 <[protected]@airtel.com> wrote:
Dear Manish Sharma,
Greetings from airtel!
This is in reference to your email seeking information about nodal officer.
As discussed on [protected], Kindly note the email id: nodalofficer.[protected]@in.airtel.com
For further queries, please email.
I will be delighted to assist you.
Best Regards,
Ali Khan
Advisor : Customer Experience
Bharti Airtel Ltd

On Tue, 09 Oct 2018 at 11:05 AM <[protected]@gmail.com> wrote:
Dear Team,

I am literally surprised with the bill i have got for this month. I already called service center twice yesterday but did not get it resolved.
They said they have charged 6000 INR + Taxes for international roaming. I do not understand how can you charge/activate such a huge amount without my consent? I am not going to pay any money for international roaming until unless you prove me that this request was from me. Could you please clarify below points for me?

1. When did i request for activation of international roaming?
2. If you have activated own your own, still i have not used it at all. Can you please provide detail for what i have to pay approx. 7K INR extra?
3. When my credit limit is upto 3500 INR only then how can my bill boomed to 7.4K?

I am really disappointed with the way my issue is handled till now. I did not expect this after 5 year of relationship with airtel. Please clarify ASAP until then i will keep the bill on hold.

Kind Regards
Munish

On Mon, Oct 8, 2018 at 6:03 AM <[protected]@airtel.com> wrote:
logo
Airtel number: [protected] Due amount*: 7, 404.11
Relationship number: [protected] Due date**: 24-Oct-2018
Bill period: 05-Sep-2018 to 04-Oct-2018


SOME IMPORTANT POINTS

Your Airtel ebill is protected by a unique password which is sent to your mobile
For mobile ebill password, SMS EBILLPASSWORD to 121 orclick here
Ebill password remains the same every month and is case sensitive with no special characters
Add [protected]@airtel.com to your email address book to avoid ebill from going to the spam folder
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Best wishes,
Airtel - India's Fastest Network
* In case the value is " - ", please refer to the amount generated in the billed account.
** In case you have not paid your previous bill, then the payment due date is 'immediate'.

Please note, if you are not the intended recipient of this email, do drop us a mail [protected]@in.airtel.com. We will ensure immediate updation at our end.