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AKR Express Complaints & Reviews

akrexpress.com
1.5
Updated: Jun 4, 2024
Complaints 54
Resolved
12
Unresolved
42
So far, so good. AKR Express is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope AKR Express will keep up the work and continue to help more customers with their concerns even better 🤝
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AKR Express reviews & complaints page 2

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R
Regal Enterprises
Oct 25, 2021
Resolved
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Resolved

Address: 34 MALAYAPPAN STREET

Dear Sir
we had received material from Kochi (powermech control & safety vide LR NO Q758529 in which weight of the product mentioned was 100 KGS but in actual weight of the product was approx 20 kgs and charge was 1548.90 but in actual charges would be 15.50x20=310.00 + door delivery charge of around 30 to 40.00 rupees since door delivery location approx 100 to 150 m only but instead was charged at 400.00 rupees, we had conveyed the same to your marketing agent
Hence forth we request you to kindly refund 1240+360 =1600.00 at the earliest and oblige .
knowing the reputation of your company we had asked our client to book in your logistic otherwise, we expect immediate and appropriate response from your end at the earliest

with regards
hatim
regal enterprises
[protected]
+2 photos
Nov 25, 2021
Complaint marked as Resolved 
AKR Express customer support has been notified about the posted complaint.
Verified Support
Oct 25, 2021
AKR Express Customer Care's response Dear Sir
Greetings
We have forwarded your complaint to our concerned department (Commercial). They will check it and get back to you at the earliest.
For further details, please mail us at [protected]@akrexpresscom
Regards, CCD
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    V
    Vaishnavi dinesh
    Oct 15, 2021
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    Address: 321, vaazhagavalamudan 1st street, sudhagar nagar,Viluppuram

    I have booked a parcel of garments on 11th oct 2021 at Erode futuremart and received the damaged parcel of garments today only(15.10.2021). I discovered that some garment packages had been opened, as well as two missing boxes valued Rs. 1200 INR. I received the goods from the Viluppuram branch of the old bus stand, and the representative from that branch mistreated me and was utterly irresponsible, refusing to respond to my questions. I'm passing along the representative's phone number: +91 [protected]. I eagerly await your prompt response. As quickly as feasible, take action.
    +1 photos
    AKR Express customer support has been notified about the posted complaint.
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    Dear Sir/Madam
    Greetings
    Please provide the LR number for the parcel booking at Erode.
    Regards,
    CCD
    Reply
    AKR Express Customer Care's response, Oct 18, 2021
    Verified Support
    Kindly send your email to our id [email protected] with LR number details.
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      S
      samar kannan
      Sep 25, 2021
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      Address: NO23A GNT road Gummidipoondi addressline2

      Q552797 stock not received.but in online tracking it's delivered
      AKR Express customer support has been notified about the posted complaint.
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        R
        rainbow tv
        Sep 3, 2021
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        Dear AKR team,
        Ledtv 50" booked from harur to krishnagiri by office delivery note was received in damaged condition.

        We were dealing with your transport service from past couple of years but never expected such a careless mishandling of valuable products.

        So requesting you to suggest us the way forward...
        Lr no.Q444208
        date of booking:02.09.2021
        date of delivery:03.09.2021

        Thanks and regards,
        rainbow electronics krishnagiri
        ph:+91-[protected]
        +4 photos
        AKR Express customer support has been notified about the posted complaint.
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          J
          Jayaprakash thangavel
          Sep 1, 2021
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          Transportation of goots Q473397 of 5 numbers only 3 avqilable
          Balance in other station
          How can i do buisness of this case
          Please take immediate action
          Auto has come to take delivery, now who can give the charges of auto
          For that purpose only we are using you
          AKR Express customer support has been notified about the posted complaint.
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            A
            anandan.c
            Aug 23, 2021
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            Address: Maya Appliances P Ltd , Thoraipakkam

            Dear Balaji sir Perungudi ware are your long brick your AKR Express closed.
            come to open immediate, I am Anandan ( Maya appliances P ltd - Thoraippakkam)
            My Material come to Guindy AKR Express Office, But no massage in long time, Today only call to infame not proper massage, pls come to open immediate .
            AKR Express customer support has been notified about the posted complaint.
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              R
              Roland Daniel
              Aug 11, 2021
              Resolved
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              Resolved

              Address: No. 66 E, Annai Therasa Street, Ranga colony, Rajakillpakkam, East Tambaram, Chennai - 73.

              Dear AKR team,

              Parcel sent from Sipcot, Ranipet on 27/07/2021 against LR No. : Q213009.

              Here we paid and sent parcel to Tambaram.

              We are not informed that, we need to go and collect from office.

              When we called them and ask after 2 days, they said parcel reached, come and collect.

              We asked for home delivery, they demand for Rs.150, for home delivery. Receiver informed it's already paid by sender. They said parcel sent on office to office basis and not for home delivery.

              Thereafter we checked at Sipcot office, They said they need to pay and get parcel, if it's for home delivery.

              Thereafter we agreed to pay but until now parcel not delivered.

              Can you please check and revert back on priority.

              We want to know whether they can deliver or ask them to return, we'll send through other parcel service.

              Regards,
              Daniel
              +2 photos
              Sep 13, 2021
              Complaint marked as Resolved 
              AKR Express customer support has been notified about the posted complaint.
              Aug 11, 2021
              Updated by Roland Daniel               Dear AKR team,

              Parcel sent from Sipcot, Ranipet on 27/07/2021 against LR No. : Q213009.

              Here we paid and sent parcel to Tambaram.

              We are not informed that, we need to go and collect from office.

              When we called them and ask after 2 days, they said parcel reached, come and collect.

              We asked for home delivery, they demand for Rs.150, for home delivery. Receiver informed it's already paid by sender. They said parcel sent on office to office basis and not for home delivery.

              Thereafter we checked at Sipcot office, They said they need to pay and get parcel, if it's for home delivery.

              Thereafter we agreed to pay but until now parcel not delivered.

              Can you please check and revert back on priority.

              We want to know whether they can deliver or ask them to return, we'll send through other parcel service.

              Regards,
              Daniel

              Verified Support
              Aug 12, 2021
              AKR Express Customer Care's response               Dear Sir, Greetings
              Please refer to our delivery branch Agent's (Tambaram) discussion a short while ago regarding converting the "Office Delivery" booked parcel into "Door Delivery". Kindly pay the DD charges to our person at the time of delivery as it was booked on "Consignee Collect" basis by the consignor at Ranipet and the DD amount was also not reflected in LR. Please feel free to send us email at [protected]@akrexpress.com for further details.
              Regards, CCD
              CCD
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                G
                Ganesh20588
                Aug 4, 2021
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                Wrong Bill made and Snatched double the cost

                Hi, My dad couriered a bycycle thru your parcel service from Aruppukottai to Kanchipuram. One of your Staff put bill (bill attached no. Q130437) as 40kg at Rs.1032 which is more than double the time.

                When we enquiried about this, we did receive poor response from them.

                Kindly check and do the needful for our reimbursement of extra charges....
                +1 photos
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                S
                Sankar0007
                Jul 14, 2021
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                Hi ...a day before I sent parcel from chennai to tuticorin ... I mentioned address also clearly but unfortunately parcel was sent to wrong address even i don't know where is the parcel now😢😢😢...please check and Q191622 let me know.
                AKR Express customer support has been notified about the posted complaint.
                View replies
                Dear Sir
                Greetings
                The parcel has reached Pudukottai. As requested, we have informed the branch to redirect it to Tuticorin today and the parcel is expected to reach its destination after a couple of days.
                Note : The consignor has stricked the name Tuticorin in bill and mentioned it as Pudukottai.
                Please send your mails to the email id [protected]@akrexpress.com for further clarification if any.
                Regards,
                CCD
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                  S
                  Sankar0007
                  Jul 14, 2021
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                  I sent parcel on day before and mentioned address also clearly .AS it is tuticorin but unfortunately parcel was sent to wrong address now i think parcel is on Puthukottai 😢😢please check and let me know... It was a gift for my sister son please check
                  AKR Express customer support has been notified about the posted complaint.
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                  q191622
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                    A
                    Anburaj N
                    Jul 6, 2021
                    Resolved
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                    Resolved

                    Address: Sankarankovil

                    Very very worst air express...Tv broken...
                    Aug 6, 2021
                    Complaint marked as Resolved 
                    AKR Express customer support has been notified about the posted complaint.
                    View replies
                    Dear Sir / Madam
                    Greetings
                    Please provide the LR No. of your complaint and send it to our email id [protected]@akrexpress.com. We will check it and update you after receiving the LR No. from you.
                    Regards,
                    CCD
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                      S
                      ss traders
                      May 12, 2021
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                      Address: tirunelveli

                      Tissue paper sent with door delivery.
                      Goods delivery with wet condition on rain by open Tata Ace vechile .

                      Lr no: P947148 to Tirunelveli

                      Booked on 2nd May 2021 delivery approched on 4.5.21 with fully damages
                      +4 photos
                      AKR Express customer support has been notified about the posted complaint.
                      May 12, 2021
                      Updated by ss traders                       please pay the damage claim immediately
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                        D
                        deepu dheepa
                        Apr 20, 2021
                        Resolved
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                        Resolved

                        Address: Palani

                        I have send my business parcel in 16/04/21 but still now not received my customer and I can't get the proper information when it's received???????
                        Aug 6, 2021
                        Complaint marked as Resolved 
                        AKR Express customer support has been notified about the posted complaint.
                        Verified Support
                        Apr 21, 2021
                        AKR Express Customer Care's response                         Dear Madam
                        Greetings
                        To track the parcel status, LR No. is needed. Please provide and mail to [protected]@akrexpress.com
                        Regards,
                        CCD
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                          R
                          Raj8.4.2021
                          Apr 8, 2021
                          Resolved
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                          Resolved

                          Dear sir,

                          i am raj from salem gugai .Here gugai branch booking agent treated to very angry all customers .He always told after 7.30 pm he said go to old bus stand branch &said very roughly. He spoiled akr express name so many party's go to another transport .So please arrenge any alternate

                          thanks
                          raj
                          Aug 6, 2021
                          Complaint marked as Resolved 
                          AKR Express customer support has been notified about the posted complaint.
                          View replies
                          Dear Sir
                          Greetings
                          We have advised the Gugai Branch, Salem to book the goods till cut off time (cut off time is 7.30 pm) and also instructed them to tell the same to the customers in polite manner at that time of entry.
                          We regret the inconvenience caused in this regard.
                          We are looking forward to serving you again.
                          Regards,
                          CCD
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                            T
                            tvc expenses
                            Mar 10, 2021
                            Resolved
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                            Resolved

                            Address: NO : 87, 3TH FLOOR, SUBBURAYA CHETTY STREET, THIRUPAPULIYUR, CUDDALORE - 607002.

                            Dear Sir/Madam,

                            Iam, Sarath kumar from DARLING TVC ELECTRONICS, Cuddalore -2, We are have many brancheS, location of MAYILADUTHURAI on 09/10/2021 Onwards, stock will be received but additional charges should be paid Rs.31/-, (LR NO : P579117), She gives manual cash receipt at Rs.990/-,
                            +1 photos
                            Aug 5, 2021
                            Complaint marked as Resolved 
                            AKR Express customer support has been notified about the posted complaint.
                            View replies
                            Dear Sir
                            Greetings
                            The necessary instructions were given to the Kumbakonam branch to return the amount Rs.31/- to the consignee along with computer receipt pertaining to LR No. P 579117

                            The branch has told, it was collected for demurrage for not taken delivery 15 days. Hence, please inform the consignee to take delivery within that time after arrival of goods.

                            Regards
                            CCD
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                              த
                              தமிழன்பன்
                              Feb 24, 2021
                              Resolved
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                              Resolved

                              Address: Hedwik pharma, 62, muthur main road, lakkapuram, erode 638002

                              Dear sir
                              This is Hedwik Pharma, Erode. My client has booked 7 boxes from puducherry to Lakkapuram, Erode. While booking they had accepted the parcel as Home delivery option but now they are saying that there is no line to that area and the responses were very worst from mahendran(Erode town office) since from the past 2 delivery..
                              Very bad

                              R. Tamilzhanban
                              [protected]
                              Aug 5, 2021
                              Complaint marked as Resolved 
                              AKR Express customer support has been notified about the posted complaint.
                              View replies
                              Dear Sir
                              Greetings
                              The necessary instructions were given to the branch to give home delivery if the goods were booked on Door Delivery basis. Please refer to our branch Agent's discussion over the phone yesterday.
                              We apologize for the inconvenience caused and we look forward to your continued support.
                              Regards
                              CCD
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                                K
                                Kesav Vipradoss
                                from Salem, Tamil Nadu
                                Jan 21, 2021
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                                Very worst service, I'll give minus10 rating out of 10

                                Always delay in commitment, and behaviour of warehouse keeper also bad and lethargic, there is fake tracking system which doesn't even work, customer care number also not in use, it's total crap 👎...
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                                P
                                Purushoth Aman
                                from Delhi, Delhi
                                Dec 24, 2020
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                                Address: Panrutti

                                Chennai to PANRUTTI Courier cotton box damage i told not response
                                +1 photos
                                AKR Express customer support has been notified about the posted complaint.
                                Dec 24, 2020
                                Updated by Purushoth Aman                                 NOT response cotton box damage
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                                  R
                                  Reetan Selvaraja
                                  from Powai, Maharashtra
                                  Dec 5, 2020
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                                  Hi
                                  Recently I have transferred maniequime from Chennai to Nagercoil..
                                  While sending parcel it was good condition because I was there while transfer the item and I have video proof also ..
                                  But while receiving parcel with lot of damage and can't be reusable ..cost of the mannequin is 7k..we paid 1700rs for delivery charge..

                                  Very very worst service,

                                  LR DETAILS
                                  920038

                                  By
                                  Reetan
                                  [protected]
                                  +4 photos
                                  AKR Express customer support has been notified about the posted complaint.
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                                    S
                                    sudheer2pv
                                    from Hyderabad, Andhra Pradesh
                                    Dec 5, 2020
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                                    I have booked my bike on 02/12/2020 from Tirupathi to Bangalore, as they said it going to deliver by 04/12/2020 but still no update from them. When I called the vendor they said we haven't shipped yet. Now, they are saying some other reasons for delaying.
                                    +1 photos
                                    AKR Express customer support has been notified about the posted complaint.
                                    Dec 05, 2020
                                    Updated by sudheer2pv                                     Lr No: O523256
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