Alcatel Lucent Complaints & Reviews

I bought Alcatel Onetouch Idol X+mobile from Flipkart on before 9 months back. I have updated my mobile version and after that my mobile got switched OFF and then i am searching for service center in chennai and i visited more than 3 center in chennai as per the alcatel service center and also i sent mail to alcatel india mail id (customer.care.[protected]@alcatelonetouch.com) But still now i didint got any response from them it was more than 20 Days (My contact info:[protected]@gmail.com)

I have been applied for PF withdrawal claim by submitting form-10C. On 1st July I received SMS from EPFO that "Form-10C claim withdrawal has been rejected and rejection letter is under dispatch/dispatched". Its more than month now but still i have not received rejection letter.

Please check and confirm on the same.

Regards,
Govind Charmal
PF accnt No: MH/211244/2774

Dear Sir I had bought the above mentioned set on 25/06/2015 from flipkart for rs 7999 .Unfortunately its scren glass broke. I took the set to Alcatels authorised service centre in Kolkata M/S Anand &Co who expressed their inability to solve the problem and asked me to go to M/S CAPITOL ELECTRONICS ULTADANGA ( who are not the authorised service centre., which I learnt later) After three visits to the shop they told that they do not have the necessary spares and they have to send the set to CHENNAI for repairs and i have to pay Rs 5200 plus courier charges to and fro fro Chennai and it will take about a month. Sir .I have bought the set for rs 7999 and now i will have to fork out further the same amount. It seems that I have done a gross sin by purchasing this product going by the reputation of Alcatel One Touch Flash and Flipkarts. I wrote to both Alcatel One Touch Flash customer centre and Flipkart escalations and their customer service center but received answers from them that they cannot do anything Sir, my complaint is that 1) Are Alcatel One Touch Flash and Flipkart both not fleecing the customer by proving the name of a service center who has no infrastructure to provide service for your product? Is it not a violation of their offer document? 2) Are they both not fleecing the customers by charging more than Rs 5200 for a set whose selling price is Rs 7999 ? Sir, I beg for justice on behalf of myself and all the general customers Ajay Bothra ph [protected] /[protected] 29/07/2015 imei nos 1-[protected] 2-[protected] order no OD[protected]...

Hi friends, Don't buy any Alcatel Mobile brand. I bought Alcatel onetouch flash on January 2015, 4 months no problem. End of the may i got problem I given my mobile to Sri Sai Cell (Bangalore), They checked and said to me its a physical damage of SD card slot. I said to them i didn't do anything and also often restarting mobile automatically. but they asked Rs.1650/-. Whatever I told to them they didn't listen my words and again again they asked money only. So what's going on the SRI SAI CELL service center. It seems they are making money to all customers. I got frustrated and came out. This is the way of treating the customer. You spoil your name and you failed because we trusted Alcatel Mobile First inserted SD card in the slot that's it after that I didn't touch the SD card slot. They simply said its physical damaged. They need money then only they will check

This phone with Serial No "8020D - 2AVPIN1 - B1" has developed a major problem today Feb 8th, 2015 with no prior warning. It was working great since Jan 1st which is when I started using it (received the item on Dec 27, 2014). The Bluetooth Sidekick got disconnected from the main phone. When I checked the main phone, the screen was unresponsive and not responding to touches. I rebooted the phone as this usually resolves such problem on Android phones. However, the phone would not start up. I tried holding the power button continuously for 5-10 seconds but it refuses to start up. It is just continued to be dead. As per the Warranty Certificate, I raised a repair claim and handed over the mobile phone to the local authorized service center (Compac Teleservices, Bangalore) on Feb 18, 2015 with a work order "SALKT391SC269". The service center called me on Mar 13, 2015 (nearly a month after giving it for repair) saying that they have replaced the motherboard of the phone and that the problem is fixed. However, when I connected the Bluetooth accessory to the phone, the phone rebooted again after a day's usage. The problem continues to exist even today. There seems to be a fundamental technical issue with the phone and its accessory. I have written numerous email to Alcatel Customer Care but their response has been poor. Even when they do respond, they mention "escalated to senior management" and it goes quiet until I write another email. Overall experience of this mobile device and its accessory has been poor since the time I've bought it. Please help me get a full refund for this phone as it is still under the 1-year Guarantee which is valid till 25-Dec-2015. Purchase Date: 26-Dec-2014; Purchase Price: Rs. 21, 527.00; Purchased From: eBay.in; Received: 27-Dec-2014; Using from: 1-Jan-2015; Went dead 1st time: 8-Feb-2015; Returned after repair: 13-Mar-2015; Problem restarted: 14-Mar-2015; Current status: problem persists.

This phone with Serial No "8020D - 2AVPIN1 - B1" has developed a major problem today Feb 8th, 2015 with no prior warning. It was working great since Jan 1st which is when I started using it (received the item on Dec 27, 2014). The Bluetooth Sidekick got disconnected from the main phone. When I checked the main phone, the screen was unresponsive and not responding to touches. I rebooted the phone as this usually resolves such problem on Android phones. However, the phone would not start up. I tried holding the power button continuously for 5-10 seconds but it refuses to start up. It is just continued to be dead. As per the Warranty Certificate, I raised a repair claim and handed over the mobile phone to the local authorized service center (Compac Teleservices, Bangalore) on Feb 18, 2015 with a work order "SALKT391SC269". The service center called me on Mar 13, 2015 (nearly a month after giving it for repair) saying that they have replaced the motherboard of the phone and that the problem is fixed. However, when I connected the Bluetooth accessory to the phone, the phone rebooted again after a day's usage. The problem continues to exist even today. There seems to be a fundamental technical issue with the phone and its accessory. I have written numerous email to Alcatel Customer Care but their response has been poor. Even when they do respond, they mention "escalated to senior management" and it goes quiet until I write another email. Overall experience of this mobile device and its accessory has been poor since the time I've bought it. Please help me get a full refund for this phone as it is still under the 1-year Guarantee which is valid till 25-Dec-2015. Purchase Date: 26-Dec-2014 Purchase Price: Rs. 21, 527.00 Purchased From: eBay.in Received: 27-Dec-2014 Using from: 1-Jan-2015 Went dead 1st time: 8-Feb-2015 Returned after repair: 13-Mar-2015 Problem restarted: 14-Mar-2015 Current status: problem persists Regards, Prasad [protected]@mail.com

Dear sir, My name is M.K.N.Babu, Office address:Elegant Associates, Opp.Maharaja's College Ground, M.G.Road, Ernakulam, Pin-682011, Ph[protected], [protected] I have purchased a Mobile Handset, model No.ALCATEL ONE TOUCH 6030D, on 1st March 2014 from Alif Communication, Penta Menaka, shop No.B1, Shanmugham Road, Ernakulam-31.Ph-[protected], After one month of purchase, camera's covering ( back case glass) has got damaged. acidently.Even I have made complaints on several times, but the reply was, " No spare parts are available and go to consumer court for remedies. I am a regular user of your brand and have purchased about more than ten handsets of Alcatel by this time. Since I am a valuable customer to you, please consider my request, courier to me the new Camera Covering(back case glass to the above address or take necessary action immediately. Expecting your positive reply soon, Thanking You, Yours Faithfully Mr.M.K.N.Babu

I Purchased Idea 3G Smartfone Aurus2 (Alcatel 4030D) before 4 Months. But after 2 weeks phone is dead and send to service through near idea retailer.I'm waiting for the phone return. I didn't get till now and I don't know what is its state.when i contact them i don't get answer about my phone.

Dear Sir, I have your smart phone named Idea AURUS 3. i have a problem in that since i have purchased it. It has problem like Battery, Slow working, Hang. etc. I have given it for service at least 3 times but, i didn't get good response. I have given my phone for service because it is not accessing the memory card. I am not satisfied with your company. Please take some good steps for my satisfaction. My phone IMEI No.(1) [protected] (2)[protected] I have purchased it from Shreeji mobile, Yagnik road, Rajkot-360001. (Gujarat) I have given it for service in Tarang Techno, G-9, Sapphire complex, b/h. Heera panna complex, Dr.Yagink road. Rajkot-360001. (Gujarat).

I have a Alcatel Mobile (QT-802) having mentioned "services by Yahoo" behind the mobile, suddenly the charger is not charging the mobile it shows " bad charger connected" what do i do, whereas i tried to contact Co. but there were no proper feedback from Co. side.
please do the needful and solve my problem.

thanks,
MUKESH

Sir, i had purchased a handset i.e Alcatel4030D Aurus II on 26/04/2013. a fault had occoured after three days of purchase. I consulted service center on 01/05/2013 for my issue, they submitted my handset and told for repairing it even it is in seven days replacement warrenty. till its around a month i havent recieved my handset.
SERVICE CENTER : Z.A. MOBILES GF-4 leela mension, nawal kishor road, Hazaratganj, lucknow.
JOB SHEET NO : SALUP034R6516
DATED ON : 01/05/2013
PHONE NO:[protected]/ [protected] (AASISH)
IMEI NO: [protected]
When ever i call service center for status of my mobile they only say contact to costomer care for details [protected]. On this toll free no. the executives do not help and give no particular answers for my request.
I request you for helping me out from such situation.
thankyou.

Respected sir' distributor take 50% of my salary then I will contact deepali pawar HR of the company but she ignored my problem.
. So I want my salary come in my bank a/c then regestred my bank a/c no.
Sales promoter
Anil shukla
Level-L5
Idea34438
Centre:Baroda
Deputee ID:317497
Mob no.[protected]

Dear Sir,

I Nitesh Singh purchased Alcatel OT806D Mobile as on dated 12/02/2012 with one year company warranty. after 5 months My Mobile Phone's touch
(Alcatel OT806D ) was not working and i given to alcatel service center for repairing and replacement of Touch paid on dated 20/07/2012 but till date my phone is not ready for use and every time i call for my mobile phone touch paid they always answer after 1 week your mobile phone will be ready but 4 months passed but my mobile phone was at same condition, The main incharge of alctel service center at Vapi is MR. Paramhans his mobile No. [protected], Whenever i Call to this person (Mr. Parmansh ) for my mobile phone they answerd me your phone will ready after one week, i call 53 time between 4 months but his reply was same.

Details of Alcatel Service Center Customer Copy:-
Job Sheet No. = MZIFSTO42120720R106
ASP CODE: MZIFGT042


Please do something for me .

Thanking you
Yours faithfully.

(Nitesh Kameshwar Singh)
[protected]
Vapi

I HAVE BOUGHT THE ALCATEL CDMA MOBILE PHONE IN MARCH, 2012. NOW ITS BEEN ONLY 9 MONTHS AND THE HANDSET IS STARTING GIVING ME THE TRUBLE . WE TRIED TO CONTACT THE SERVICE PROVIDERS BY TAKING PH NO. FROM GOOGLE BT ITS AL IN VAIN. EVER1 SAYS THAT WE CANNOT REPAIR THE ALCATEL MOBILE ANYMORE. EVEN WE CONTACTED THE CUSTOMER CARE PEOPLE OF ALCATEL BUT I AM SURPRISED TO SAY THAT THEY ARE EVEN MORE RUDE AND IRRESPONSIBLE TO THEIR DUTIES. THEY MISGUID US AND TALKED REALLY RUDE TO US.
SINCE OUR ALCATEL HANDSET IS IN WARRENTY PERIOD, ITS REALLY SHAMEFUL AND PITTY THING. I HAVE NEVER SEEN THIS KIND OF HARRESMENT IN MY LIFE TILL NOW.

I REQUESTED TO YOU TO PLS LOOK INTO THE MATTER. WE ARE HIGHLY OBLIGE TO YOU. THANKS & REGARDS

VIJAY KHATTAR

I had given my phone on service center for repairing as it was under warranty on[protected] . Till now almost 1.5 months had gone but my phone doesn't got repaired . When i Call there service center they give me the only reason that the company has not send them the courier of the part they have to repair. And say they will call me whenever the phone will get repaired. I am telling you the regarding details as following:

Model No. : OT506D
Date of submission of phone :[protected]
Phone should get repaired according to them in : 15-20 days
Service centre Details : [censored]ij Telecom ,Shop No. 115 ,GF AKD Tower ,Sec-14,Gurgaon
contact no. [protected],[protected]
My email id : nitesh.[protected]@gmail.com


If now also my phone would not get repaired the only way left is to file a complaint in consumer court

I PURCHASED ALCATEL OT-980 MOBILE 6 MONTHS BACK. BUT I AM GETTING VERY LOW BACKUP IN NORMAL CONDITION. I WENT TO LOCAL SERVICE CENTER M/S SATYAM MOBILE. I AM SPINNING AROUND THE SERVICE CENTER FOR 2 MONTHS. BUT THEY DID NOT PROVIDE BATTERY ON FREE REPLACEMENT OR NOT PROVIDE THE BATTERY FOR PURCHASE. THIS IS THE SERVICE OF ALCATEL CUSTOMER

I have a Alcatel Mobile having mentioned "services by Yahoo" behind the mobile, suddenly the charger is not charging the mobile it shows " bad charger connected" what do i do, whereas i tried to contact Co. but there were no proper feedback from Co. side.
please do the needful and solve my problem.

thanks,
Anand

Sub:- Status of application on closure of PF account No. MH/211244/785


Dear Sir/Madam,

This querry is in regard to closure of my PF account with last organization Alcatel Lucent Managed Solutions Pvt. Ltd.
The application for withdrawal of PF amount is submitted by organisation to PF office on 25th Nov 2011. But I have not recieved the settlement yet.

Request you to kindly settle...

Dear Sir,
I have purchased a mobile phone of Alcatel from Bharti Wallmart(Best Price) in jammu on 27/11/2011.The IMEI No of the phone is [protected] and the model no is OT-802Y.The phone had some problem with the ear speaker so i went to Bharti Wallmart and they asked me to give the mobile phone for repairing to the service center of Alcatel situated in Gandhi Nagar by the name of Mobile Care.i gave my phone on 28/01/2012 and they told me that i would get my phone back in 5 days.Today it has been more then 15 days but they are still bluffing me with silly excuses.sometimes they say they are waiting for some courier to come and sometimes they say that i will get it by evening but when i call in the evening they ask me to en-quire next morning.i am facing problem because of my phone and am really feeling harrased.The phone number of service center(Mobile Care) is[protected] and the lady who picks up the phone has always got some excuse to make.
i very humbly request you to take some step/action so that i get my phone back.i would really be obliged by your help and please help me as soon as possible.
Vishal Shangloo
[protected]
[protected]@yahoo.com

I buy a multimedia mobile handset(ALCATEL OT-710D) from kaushambi ghaziabad EDM MALL ON 10-AUG-2011 bill number-[protected].Which is not working properly .not only game but third party application is also not working.So i go to service centre laxmi nagar but they behave rudely so i wont submit my phone their and directly go to(ICE3 SEC 16 NOIDA) partner company of alcatel to repair my mobile but still i m facing problem.i go to the company 3-4 times but at last one of his executive told me you can buy a new mobile and sell your mobile in cheap rate in market .they are not refunding any single penny.not only me all the people who buy this suffering from this mobile phone .neither they refund money nor they repair it properly.so what can i do???i need your help to look into the matter ASAP.
so please do the needful .