Alcatel Lucent — wi-fi dongle not working and service center person is not responding

Address:	Rajkot, Gujarat, 360001
Website:	wi-fi device not working

Hello
I am your wi-fi hub user provided and purchased from idea cellular ltd

My device is not working from starting and visited your service canter

After my 3 visit your service canter agent met on 04/09/2017 and he told me this will take 7 days for solution of my complain

Today is 18th and still they haven't able to answer my query
My job-sit number is rvsrn1709tmm00003

I tried to contact but no answer from your side

Need urgent action on this otherwise i have to go to consumer form

My contact details is [protected]
Hardik vyas