[Resolved]  Alcatel One Touch Flash And Flipkart — Fleecing the customer

Address:

Kolkata, West Bengal

Dear Sir I had bought the above mentioned set on 25/06/2015 from flipkart for rs 7999 .Unfortunately its scren glass broke. I took the set to Alcatels authorised service centre in Kolkata M/S Anand &Co who expressed their inability to solve the problem and asked me to go to M/S CAPITOL ELECTRONICS ULTADANGA ( who are not the authorised service centre., which I learnt later) After three visits to the shop they told that they do not have the necessary spares and they have to send the set to CHENNAI for repairs and i have to pay Rs 5200 plus courier charges to and fro fro Chennai and it will take about a month. Sir .I have bought the set for rs 7999 and now i will have to fork out further the same amount. It seems that I have done a gross sin by purchasing this product going by the reputation of Alcatel One Touch Flash and Flipkarts. I wrote to both Alcatel One Touch Flash customer centre and Flipkart escalations and their customer service center but received answers from them that they cannot do anything Sir, my complaint is that 1) Are Alcatel One Touch Flash and Flipkart both not fleecing the customer by proving the name of a service center who has no infrastructure to provide service for your product? Is it not a violation of their offer document? 2) Are they both not fleecing the customers by charging more than Rs 5200 for a set whose selling price is Rs 7999 ? Sir, I beg for justice on behalf of myself and all the general customers Ajay Bothra ph [protected] /[protected] 29/07/2015 imei nos 1-[protected] 2-[protected] order no OD[protected]...