Alcatel (Tct Mobile Limited) — Bluetooth phone accessory (company provided) causing Alcatel Onetouch 8020D to crash

Address:

Bangalore, Karnataka

This phone with Serial No "8020D - 2AVPIN1 - B1" has developed a major problem today Feb 8th, 2015 with no prior warning. It was working great since Jan 1st which is when I started using it (received the item on Dec 27, 2014). The Bluetooth Sidekick got disconnected from the main phone. When I checked the main phone, the screen was unresponsive and not responding to touches. I rebooted the phone as this usually resolves such problem on Android phones. However, the phone would not start up. I tried holding the power button continuously for 5-10 seconds but it refuses to start up. It is just continued to be dead. As per the Warranty Certificate, I raised a repair claim and handed over the mobile phone to the local authorized service center (Compac Teleservices, Bangalore) on Feb 18, 2015 with a work order "SALKT391SC269". The service center called me on Mar 13, 2015 (nearly a month after giving it for repair) saying that they have replaced the motherboard of the phone and that the problem is fixed. However, when I connected the Bluetooth accessory to the phone, the phone rebooted again after a day's usage. The problem continues to exist even today. There seems to be a fundamental technical issue with the phone and its accessory. I have written numerous email to Alcatel Customer Care but their response has been poor. Even when they do respond, they mention "escalated to senior management" and it goes quiet until I write another email. Overall experience of this mobile device and its accessory has been poor since the time I've bought it. Please help me get a full refund for this phone as it is still under the 1-year Guarantee which is valid till 25-Dec-2015. Purchase Date: 26-Dec-2014 Purchase Price: Rs. 21, 527.00 Purchased From: eBay.in Received: 27-Dec-2014 Using from: 1-Jan-2015 Went dead 1st time: 8-Feb-2015 Returned after repair: 13-Mar-2015 Problem restarted: 14-Mar-2015 Current status: problem persists Regards, Prasad [protected]@mail.com