Ali Express — money debited from card but order cancelled by the app.haven't received refund.

Sid Patel 710

from Ahmedabad, Gujarat

Oct 3, 2019

Address: A-8, Nirmit Royal, Motera., 380005

I'm a regular customer at ali express.
Last time while placing the order my order got cancelled. So i tried again2-3 times, and the next day too.
In the process my two debit cards(which i used for this) were debited.
My email id is: [protected]@ediindia.org
Details: INR 1039.53[12:31, 22/09/19]
Card ending(...0061)
INR 1036.33[23:53, 23/09/2019]
card ending (...0499)
Ihavent recieved any refund yet and their AI customer care also can't help me. I'm hoping this can help me.
Thank you.
Siddharth Patel

+2 photos

Was this information helpful?

No (0)

Yes (0)

Ali Express customer support has been notified about the posted complaint.

Related Ali Express reviews

View all 330 Ali Express Reviews

Comments

vouge. style

from Mumbai, Maharashtra

Oct 8, 2019

RP[protected]CN when you coming my order

koawole

Oct 14, 2019

I cancelled the order and the seller agree with the cancellation, because I don't want the order anymore. Since then up till now my money was not refund. I attached the order information on this complaint, I will be very happy if this problem is rectify. Kindly help to resolve the issue.