Alliance Broadband Complaints & Reviews

This is to notify that after amphan alliance broadband connection is very unstable.
From last 48 hours i am facing internet connectivity issues. Got call from alliance bb toll free number 5 times today, no one is able to share the resolution or tat. All are mentioning work under progress will take time but how long none of them can answer. Yesterday issue occurred i logged complaint today to see and give some time to them to work,...

Internet speed is too slow
I have plan of 50 mbps though i m getting upto 5 or 10 mbps and the internet speed fluctuates a lot
Sometime it gives 45 mbps and then suddenly 3 mbps...
Fix this issue
And the internet gives a lot of problem
Not getting benefit from such speed......

I recently shifted to panagarh (Burdwan) and i am using alliance broadband, i recharge for 800 which is 70mbps plan, but i get 4-5mbps in speed test and in real when i download something i get 1-2mbps speed. I complained many times (10+) but no action is taken from the company and my local internet provider also ignores my calls everytime i call him. When i was in asansol there was a good service by alliance so i trusted and took alliance...

My client id-[protected],
Broadband name: alliance broadband kolkata.
From last 25 days internet speed to too slow.. Upload less than 1mbps and download less then 3mbps. Raised three ticket for this is but no resolution.
Speed test screenshot included for reference.
Please help to get this fix. Please solve this issue as soon as possible.
Thank you....

I am an alliance broadband service customer. My problem is that the internet connection is very unstable and many a time in a day it goes off and comes back automatically. I have tried to contact with the customer care phone number provided by the website of the said company but nobody seems eager to pick up the phone. Only in one or two occasions i had the chance to talk with someone, but the problem persisted even after talking with them,...

I have tried to contact local support team multiple times but they don't attend the call. It is very harassing. They even don't bother to attend the customer who pay him monthly basis. It is a step towards there downgrade of business with this attitude. We as a customer has multiple option so don't keep yourself in confusion....

Hurricane Amphan wreaked havoc and as a part of its consequences, alliance's service disruption was understandable and sympathisized with. But still doesn't explain why ever since every thing went back up, it has been customary to lose internet for atleast an hour during the working day, every day, for some inexplicable reason!
With covid closures, working from home is the norm and a trustworthy internet connection in mandatory...

I have subscribed to the company's rs 590 internet plan for 30 days at speed of 20-25 mbps. But the internet download speed hardly reaches 2 or 3 mbps.
When i contacted the distributor in my area he said that by 20 - 25 mbps they mean the upload speed and the download speed will be about 1/4th of the upload speed. Agreed on this i didn't lodged a complaint here. But now for the past week my internet speed is about 0.5 mbps and even...

Worst broadband i have ever used... Very unstable connection high ping and packet loss throughout the day... Don't you ever dare try gaming with it... Its literally next to unplayable... And there customer care is a joke they will never help you or call you after lodging complaints.
For the price the service and speed they are providing is way to low than other broadband... All other local broadbands provide 60-70 mbps in base...

After amphan hit kolkata its been around more than a month and still they didn't able to fix the internet. Its been more than 3 years i am using alliance and believe me its not worth a try to use their service...

Yesterday my internet connection went off and since hasn't arrived yet
They don't pick phone calls in their office

I'm working from home and all these issues are hindering my work

Customer id : zayeem_mb...

So internet connection has been down since around 3 pm and yet not arrived

I'm having to work from home and this frequent disconnections has been hindering my work

Please see to this as office doesn't respond

Customer id: zayeem_mb...

I have taken alliance fiber connection of 50 mbps plan. Everyday in reality i get a speed of 30mbps max and in the peek hours i get around 1 mbps download speed. I have logged many complain but there is no resolution....

I called their customer service everyday for high latency problem but they just cant fix it.. I pay for good brodband services, but its getting worse day by day......

Sir, my location is house no 137 w no 20 panchayat road silchar pin 784004, i had been connected by your authorised person in ist week of june 2020 and i paid in full after a day or two i m not getting proper service and i complaint several times but no body turned up they r not giving importance!!! But my question is that for what i paid money? If i don't get proper service from your end, why your person r not attending complain,? Do they...

My alliance broadband connection was snapped during the cyclone amphan. Even after so many days, it connection remains disconnected. Complaining to the local service provider has yielded no result, even after repeated follow ups. The local service provider assures every time that someone would be sent to check and resolve, but all assurances have so far been fake. They would also ask whether it's old or new, once heared it's old connection...

Till now my issue isn't fixed yet
I'm still getting very slow speed and now it's down to 5 mbps
Also i tried calling in their office, the person was very rude and even said they won't fix it because we are not using "optical fiber"
The issue continue to persist and i'm getting frequent request time out

If this goes on i'm not going to recharge from next month

My id is zayeem_mb
See...

Please show my clint id...

So from today my internet speed has been extremely slow according to speed test it shows around 8 mbps

My net was working fine since morning when the connection went off and ever see it came back had been very slow

Using ping command i'm getting request time out frequently

Have a plan of 60 mbps but since may it has been worse
Complaining in their office has been of no use, they just...

My lco is dum dum cantonment, subhas nagar, dulal saha. On 8th june there was thunder and lightning in the evening. Immediately after that the connection was disrupted. It has been two days but no improvement. A person from lco came to check and confirmed that router is malfunctioning but i can clearly see that two signal lights are working on router. If the router was malfunctioning then the entire router would be off. This issue of connection...