Alliance Broadband Complaints & Reviews

No internet over one day, unspeakable language of the service provider worst behaviour using slang for no reason, I think I have wasted my money and trust by facing this kind o[censored]ntolarable behaviour. These people are so fearsome i fear for any injuries they will give me.

I recharged of 590 but my net was very slow for day first day and and one month there no internet connection 😡 and when I ask them they said take fiber optic but now it's running I recharged this month and last month I was out for most of day that I don't get time to complin but now I'm free this month I want my money back of previous recharg and I have tay another connection now if this will not work fine then next month I will not recharged and I will complan to conssumer cort

It is going down very frequently and speed at night is pathetic. Very poor service. [protected] this is my client i’d. Everytime i complain it to local provider but nothing works. He seems not interested. He always says tomorrow it will b resolved. Bt again next day same issue appears. Nobody responds after 10 pm. So u hv to b on gods grace after 10 pm.

I am one of your old customer in Chuchura. Dist - Hooghly. State - W.B.
I am having serious net problem and the service provider are not helping please do help.

Zapbytes is not providing router access to its customers due to which customers can't manage their bandwidth for which they are paying and anytime they block the internet bandwidth saying the customer has exhausted their limited for which they don't provide any kind of bandwidth utilization details. All the internet servce providers provide router web console access which is installed at customer premises so that they can manage their bandwidth on their own and also enhance security to avoid misuse of the said connection. However, for zapbytes connection since the admin password is not shared the customers do not have insight if their connection is even being misused by the vendor or their engineers. I have already written a mail to their directors as well mr. Ankur and mr. Ankit but they seemed not to care about their customers.

I, think every customer has full right to have admin access of the router which is installed at their premises to manage the bandwidth efficiently.

I am also going to raise a concern on this in the public grievance cell so that a strict action is taken against the isp.

I am using alliance broadband for over three years now. Earlier complaints used to get resolved but this time, no one is helping to fix my internet problem. I do not have internet since 5 days. I have lodged a complaint on day one and i am following up every day. But no one has fixed my problem till now. My user id is sd235_sco

I will cancel the connection if the problem is not fixed.

With due respect, i am writing this letter to inform you that the internet connection is down from the last few days. I have made several calls on alliance customer number but to no avail. As you know i am a college student and most of my work is done online. They tell me the connection should be fitted with fiber optical cable and need more money. Pls solve this solution. Thank you

I have tried to contact their customer service atleast 7 8 times with no avail. Every day around 2240 or so internet will be turned off and upon calling them they reply the same we will look into it it has turned into a kind of harassment. The local cable partner isn't doing anything as well. At this point as a customer i feel deceived.
Customer id adas_dcn

The local operators and the lineman are extremely ignorant. I have been calling them since Jan 1 for introducing fibre optics but still they did nothing, they don't even pick up the calls. I think now it's time to permanently disconnect alliance and go for Hathway or jio. Enough with their irresponsibility.
Location - Baguihati, Helabattala.Kolkata.WB.
Username- kakali_scn

I am facing connection issue since last 30 hours. Every time i call the customer service team they only respond saying zone is down due to power issue. They don't have any further updates neither bothered to put themselves in a customers shoes to feel the pain.
My alliance registered mobile is [protected]. My contact number is [protected]. No connection from 6pm 3rd jan till now when i am writing this (4th jan 10 pm).

Dear sir
I am facing the connection problem (Not getting connection) approx one month. I have called so many times to local operator but they didn't response neither tried to resolve the issue positively.

I also contact to global helpdesk many times even till date but they also unable to resolve the issue till date.

I am very surprise how alliance such a renowned service provider giving the service like this. It shouldn't be acceptable from your end.

Its very pathetic service. Is it justified?

Thanks & regards
Goutam kumar das
Mb: 91+[protected]

Useless internet service, i complained previously about not getting connection for 8-12 hours every day, after that connection get stabled for 6-7 days. Now same problem is happening again, no internet connection for atleast 8 hours everyday, these people never change. Complete garbage network. The local operator is useless, never answer the phone. The customer care guys also can't do anything, they inform the local operator but local operator seems to be careless about the problem. So, guys, don't fall for their cheap internet package, don't opt for alliance, go for jio / hathaway, they charge more but their responsibility is better. I am also terminating the connection. Can't tolerate such irresponsibility anymore.
My username - kakali_scn.
Kolkata.

For the last 10- 12 days the connection is very unstable. I am on prime+ package and supposed to enjoy 80mbps speed but never ever i get anything near to the promised speed, at night things get worse it falls to 1 mbps speed. I have compalined many a time but alll they do is check through remote login and say you have packet loss and let the lco know but nothing happens. Is it so hard to get a service even after paying. The most ridiculous company that there is. Thanking you in positive anticipation.

Most useless connection. I get connection for 5-6 hours/day, rest of the time there is no connection, happening since last 3 months, sometimes connection stays off for 3-5 days (Happened during puja). My plan is 590, but i get speed at 20-22mbps maximum, forget about 50mbps. I have to call the customer care every day but issue not resolved, local operator don't accept the phone call. I am sick of this garbage connection, i can't take it anymore, this is my last month usage. On december i am going to throw away the cables.

There internet connection is horrible works for an hour and then its dead for 5 - 6 hours. We never got a stable connection since the time it has been installed. The customer care will always say its a local issue n the local provider will contact us and fix it. The customer care people are useless, everytime we call n select the option for english we always end up speaking with someone in bengali, they are unprofessional, very rude and sound very sleepy or irritated everytime you speak. We never get a callback as they promise, not at all helpful. And they can never give us any estimate time as how long we will be without internet or how long could the so called local provider fix the fault. Overall we regret choosing them as our services provider

Currently, my package is prime plus, but i'm not getting the internet speed as it should be given. I want this to be fixed as soon as possible. This problem has been prevailing for a long time, and inspite of repeated complaints, it has not been resolved. I would be compelled to take necessary legal actions if it's not looked after as soon as possible.
Client id - [protected]

A long time user of alliance broadband. Internet connection is unavailable for a long period even after recharge. This may be due to router issues or otherwise of which i am unclear.

Local alliance service provider and agent mr. Tapas das is highly incompetent and rude with unprofessional attitude. My client id is [protected]. Located at raynagar, near bransdroni police station, kolkata.

Not getting the internet service for the last 2 day...Called them numerous times, but all in vain.

We donot get internet for 2-3 days in na month and this is very common.

Cheap service and cheap customer care with very unprofessional people, cheap way of talking. Also, they donot take calls after 8 pm. Where as it is written in their website that 24x7 and 365 days support.

My connection is faulty for around 3 months. I already have complained 1000+ times in these 3 months to fix this network connection problem but all in vain. It's not fixed 20% ping loss all the time. They did not even visit to see what happened. I'm in huge problem unable to complete my work.
My operator is not cooperating with me to fix this issue.

From the last 5 days my internet is not working and i have contacted several time the operator office (Anjali cables, beleghata) and the alliance customer support. But there is no tepsone from their end. Still its not working. Totally unprofessional organization. They are taking disadvantages of monopoly. Its very frequent. Everytime the net is not working. We have to call several times but they take several days to reslove it