Alliance Broadband Complaints & Reviews

Dear sir
I am facing the connection problem (Not getting connection) approx one month. I have called so many times to local operator but they didn't response neither tried to resolve the issue positively.

I also contact to global helpdesk many times even till date but they also unable to resolve the issue till date.

I am very surprise how alliance such a renowned service provider giving the service like...

Useless internet service, i complained previously about not getting connection for 8-12 hours every day, after that connection get stabled for 6-7 days. Now same problem is happening again, no internet connection for atleast 8 hours everyday, these people never change. Complete garbage network. The local operator is useless, never answer the phone. The customer care guys also can't do anything, they inform the local operator but local operator...

For the last 10- 12 days the connection is very unstable. I am on prime+ package and supposed to enjoy 80mbps speed but never ever i get anything near to the promised speed, at night things get worse it falls to 1 mbps speed. I have compalined many a time but alll they do is check through remote login and say you have packet loss and let the lco know but nothing happens. Is it so hard to get a service even after paying. The most ridiculous...

Most useless connection. I get connection for 5-6 hours/day, rest of the time there is no connection, happening since last 3 months, sometimes connection stays off for 3-5 days (Happened during puja). My plan is 590, but i get speed at 20-22mbps maximum, forget about 50mbps. I have to call the customer care every day but issue not resolved, local operator don't accept the phone call. I am sick of this garbage connection, i can't take it anymore,...

There internet connection is horrible works for an hour and then its dead for 5 - 6 hours. We never got a stable connection since the time it has been installed. The customer care will always say its a local issue n the local provider will contact us and fix it. The customer care people are useless, everytime we call n select the option for english we always end up speaking with someone in bengali, they are unprofessional, very rude and sound...

Currently, my package is prime plus, but i'm not getting the internet speed as it should be given. I want this to be fixed as soon as possible. This problem has been prevailing for a long time, and inspite of repeated complaints, it has not been resolved. I would be compelled to take necessary legal actions if it's not looked after as soon as possible.
Client id - [protected]...

A long time user of alliance broadband. Internet connection is unavailable for a long period even after recharge. This may be due to router issues or otherwise of which i am unclear.

Local alliance service provider and agent mr. Tapas das is highly incompetent and rude with unprofessional attitude. My client id is [protected]. Located at raynagar, near bransdroni police station, kolkata....

Not getting the internet service for the last 2 day...Called them numerous times, but all in vain.

We donot get internet for 2-3 days in na month and this is very common.

Cheap service and cheap customer care with very unprofessional people, cheap way of talking. Also, they donot take calls after 8 pm. Where as it is written in their website that 24x7 and 365 days support....

My connection is faulty for around 3 months. I already have complained 1000+ times in these 3 months to fix this network connection problem but all in vain. It's not fixed 20% ping loss all the time. They did not even visit to see what happened. I'm in huge problem unable to complete my work.
My operator is not cooperating with me to fix this issue....

From the last 5 days my internet is not working and i have contacted several time the operator office (Anjali cables, beleghata) and the alliance customer support. But there is no tepsone from their end. Still its not working. Totally unprofessional organization. They are taking disadvantages of monopoly. Its very frequent. Everytime the net is not working. We have to call several times but they take several days to reslove it...

Hi,

I had take alliance broad band connection on 10-sep-19 with the rs 590/- plan with unlimited internet, but after that its regularly start disturbing, every 2 or 3 days its getting stopped, several time complaining to your local operator but they are not bother about this. Now its going to the extreme level last 4/5 days my internet facility its getting stopped (Still not working) and several time inform your local guy...

From last month i. E. From 3rd august there is no internet connectivity in our home and we are facing lost of issues, we also intimated and raised complaints several times over phone & emails with customer care executive & service provider but till dates no positive response has been received from their side, about when will be our connection will get restore. For your reference complaint no: 3182 have been registered with alliance broadband...

My registered number is [protected], registered name sumon gupta. Since last 3 days we don't have internet connection we re trying to call the local operators to fix the problem but they are not responding to our calls. We have also tried to contact the behala branch of alliance they also didn't fixed the problem. If they don't fix the problem within 24 hours i am going to disconnect this line.
Thank you...

Today at about 1.13 pm I lodged a complaint about non availability of internet connection, docket no being 9407. Till this moment no one has visited my home to set it right.
Every Sunday and on holidays when the client needs the connection the most the local service provider, Dolon Communication by name, stops the connection. They do not care to take any phone call. When I complain to the Alliance helpline they promise to look into...

Hello there!
My internet is no working for the last month and i have subscribed for two connection.
One connection was not working for a month and now my home connection has also stop working for the past weeks. I had requested to the local operators also but it seems to me that they are no much serious about the services.
I am really really unsatisfied with the connection now. No wonder why i opted for the alliance...

Client id :[protected], raysah infotechnology service pvt ltd.

Not open the login page, complain several time but the guy 1st time told : lokking for this 2) now lunch time 3) raining 4) after 4 : pm 5) not pick up, now time 5:42 pm, same problem.
Look, service are very poor not taken as a professionally but calculate 30 days for recharge is very professionalism, give proper service to the customer...

So the internet connection worked for fine for years without issues, but now i am facing high ping and packet loss for couple of months. It used to appear abruptly and then after a few minutes it would resolve by itself. However from 14th of august i am facing these issues but now without any break. It stays in a bad shape. High ping all over, packet loss as well and also youtube starts buffering at 720p. Please fix this.
My user id:...

My #client id: [protected]. I am having great problem of no internet connection since last almost 3 days. I have sent 3 mails already to alliance broadband customer care. They called me up 2 times and said sending local operator urgently. But no action. Even when i met with the head of local operator mr. Gautam yesterday and explained the problem, he said he knows already and will send technical person. Since then it's more than 24 hours,...

The pack we are using is prime+ (80mbps) for a month but definitely the service is not given for 30 days always there is a 2 days of no service of internet overall so i think that we should not be charged for 2 days or given extension for the time there was no internet every month. Its so unethical service given by alliance broadband in taratala, kolkata. They should give internet at least 30 days if they are taking money for 30 days....

I have been facing issue with my network every month and these people at alliance just likes to see their customers face problems and do nothing about it. I have been calling them to fix my network issue for the past 5 days, all they can do is say that they are informing the local operator. The local operator here is a usless person named sagor, ph no:[protected], this guy would pick up the phone and make false promises that his men are going...