Alliance Broadband Complaints & Reviews

I would like to draw your attention at the service provided by the salt lake hub of alliance for the last three months. I have taken an alliance connection in march 2017 from our local operator at fd block salt lake market. My plan is prime+ for which i pay rs. 737/- per month. My client id is [protected] and my user id is am179_vision. My address is fd 219/8, sector - iii, salt lake, kolkata.

From the very beginning my broadband service was faulty. We switched over to alliance from airtel connection with a hope that we will get uninterrupted internet connection. Since both of my children are students we required an uninterrupted connection. But from the very beginning it became a headache with the frequency of it's interruption. Initially we used to call the local operators & then they provided us the salt lake hub number, [protected].

You can not believe, that every alternate day the service breaks, either in the early morning or in the late evening. We do not remember at how many instances we have been able to operate the internet for consecutive two or three days. We come back in the evening from our office, colleges and find the internet not working. We call the salt lake hub, they assure us to rectify the fault by the next day. Next day in the evening when we sit with some work in the internet, it's not available. We inquired about this recurring possible fault and asked them to rectify the same once for all. They barely care.

Today the same thing happened and the salt lake hub asked us to wait till tomorrow to get the connection restored. I lost my temper and shouted at them saying that i would like to discontinue the service very soon. They coldly replied that we are at liberty to discontinue the service, it doesn't matter.

I do not understand how a service provider can maintain it's local hub with such an unprofessional attitude and never bothered to find out why a connection is bothering a client everyday.

I would ask for your intervention in this matter and see to it that an unprofessional person in the salt lake hub simply can not tarnish the image of a company for which they have publicized and created a market of their own in this competitive cyber market.

I would want the service restored and if it is not done i want a refund of my activation expenses of rs. 1000/-

Abhijit majumdar

Basically alliance is a thief. They very smart thief. I'm using the connection for a long time. Previously i did not face this kind of issue. From last 1.5 years i'm facing issue. Every month i renew my package and after few days of renew line starts dropping. But when the package expired (E. G. Package expired on 26.07.2017) on 27.07.2017 i found that there is no drop on the line.

*miracle* isn't it!!

It's smart to grab money without giving any service.

I called them to report the issue. They told me somebody will call me after few mins but luckily nobody called me. Latest issue starts from 08.07.2017 and my package expired on 26.07.2017. From 27.07.2017 there is no dropping on the line.

Sounds awesome right!!!

My alliance broadband not getting internet even if i had paid the amount time to time. This problem is not for the first time this happen 15 days in a month if this happen like this then i am sorry that i had to quit groom the alliance services and i had to choose some other services for better services i hope that you will take this seriously so please repair the services so that i can finish my work on time

I purchased a game recently for online & multiplayer gaming but i'm unable to as it says connection to hoat failure.. I searched the issue about this & found out that the game uses port81 for hoating & after port chechking i found out that my isp has been blocked from port81. Care to explain what is this going on as one my friend with same isp is able to play but not me?

Sir, for the last two month i am not getting an interrupted internet connection. For that i made several appeal to them to correct the fault so that i can avail the facility of surfing according to my package. But all my appeal to them has got to exile & they now tell me that we are conveying it to the local operator. The local operator says the he can not do anything. So i the meantime when the package expired they compelled me to recharge saying that untill & unless you recharge we can not do any correction. Like wise it is almost two months that i am getting cheated. Please help me & others to get ride of these.

Internet was stopped on 5th july for violence in basirhat. I stay in duttapukur and having pincode 743248. Today is 14th july and still the connection is stopped. The authority said that from 13th july we can access internet but it's not happened. But every other internet providers are providing there connection except alliance and also they are not cooperating by telling when the service will be restored.

Please check the problem and assist in getting internet service.

Internet was stopped on 5th of july due to the political turmoil in basirhat. But we stay in rajarhat and having pincode of 700135 and its far from basirhat. Today is 14th july,
Every other internet service provider is providing service except alliance and also they are not cooperating by telling when the service will be restored.

Please assist in getting internet service asap.

Your service provider refused to provide connection to my place in kidderpore even though all my documents were proper. Refused to give me a valid reason as well even though they provide internet services to many households in my area. Completely unprofessional!!!
If all my documents are proper at least give me a valid reason for refusal.
The service provider contact number is +91 [protected] and is located in kidderpore.

Every night net connection is disconnected at around 0000Hrs and the service resumes next morning. At night i can't even complaint as a result this problem goes unnoticed. On pinging it shows request timed out and destination host unreachable. Next morning automatically they resume service. Strict actions is required. On complaining next day they dont take any action as by that time the service get resumed.

Hi,

Yesterday around 10:00PM, I did rechardge of 767 INR for our Allicance Brodband Internet connection. The transaction was successful and Rs. 767 was deducted from my account. But till now this internet connection is being shown inactive and we are unable to use the network.

Please find below details.

1. User Name: namratab_dlc
2. Full Name: Namrata Banerjee
3. Payment Mode: Onlinebr...

Hello team,

I am a consumer of Alliance Broadband net connection. This is to let the forum know that it has been more than two days now that my internet connection has been distributed by Alliance. Even after lodging complaint there has been no action taken to resolve the issue.

Such is the poor service of this provider that even the customer care executives are complete unprofessionals.

I would urge the forum to take necessary action in this regard.
My email id is : [protected]@yahoo.com
Cell: [protected]

Best Regards
Deep Shubhra Zamindar

Every Saturday night Chandan the local cable operator switches off my Net Connection and goes home with his phone switched off. Entire Sundays I don't receive net. Even on Monday morning it doesn't come till they open their office at Noon. I don't receive internet connection on an average 8 days a month as a result.
On top of that he charges Rs 45 maintenance fees and takes Rs 620 a month.

I had taken an internet connection from alliance broadband through local cable tv operator ezyvision in ia block, salt lake, kolkata, with the hope that they will provide reliable internet service. The speed to their internet connection was good. However, just a after installation, it drizzled a bit and the connection showed its ugly face. Data transmission became extremely slow, with intermittent disconnection. The technical support personnel blamed my new dlink router for the problem and asked me to connect directly to pc. When that too did not solve the problem, they asked me to wait for a few hours for the problem to solve. It did solve the next day, when the sun was shinning brightly. This kept on continuing and even the local cable franchisee kept on blaming my router. They even said that their internet connection was meant to be used directly on pc and not through router. I tried to reason with them that how could it work smoothly when it was not drizzling, but they stuck to their point. Then, one day it rained a lot and the connection stopped working for more than 2 days. The customer care asked me to wait for a few days for service to return to normalcy! Sensing great trouble, i decided to call it quit.

The local franchisee personnel were very rude and did not feel it necessary to provide continuous, uninterrupted internet service. They did not feel that some of the users are heavily dependent on internet service. They think that once they receive the payment for a particular month, it is up to them to maintain the standard and / or continuity of service. I have given 1 mark for connection reliability and service & support, because there is no option for awarding 0 marks in any field.

I shall advice everyone not to subscribe to alliance broadband internet service.

My name is zulfekar ahmed, address 262/7 west chowbhaga kolkata-700100, client i. D-[protected]. I am using allaince broadband from past many years but earlier i have not faced such issues regularly. Nowadays i am facing the internet problem every week. Kindly fix the issue regarding my internet issue. I am not getting internet sign on my wifi router.

I suffering the problem last 14 hour but costumer care and local operator are not solving my problem they telling mai dekh raha hu contact with hour local operator when i contact my local operator he tell me this is my monopoly business and using rough word always he in dunked wine, my docket no is 12330. Name gobind kumar lall contacat no is [protected].

What kind of * service is this? Alliance broadband or * broadband. Dont ever take their service. I have taken the connection for a month and within a month there was hardly few days when the connection was available. And also there local operator. Oh my gawd, they are the worst people ever seen. They wont help you at all. They will not at all resolve anything. They will take the full package amount, at that time no communication will be there of any problem. But the connection will not be there for almost half the month.
Worst worst service of the internet. No one ever take alliance bb service.

I live in ruby, kasba... I am suffer frequent discinnectuon of the internet service... Atleast 1 time per day... My connection is going and also its taking around 1-2 hrs to reconnect... Plzz do some recovery in this area... Argently... Otherwise i have to disconnect the service.
Along with many other customers in this area... Along with giving bad review to other of not using this network ever...

My asianet broadband plan is Rs. 399 for 3GB data. First month it was OK, second month my bill was almost double. When enquired, they said my usage was more than 3Gb, they have increased the usage. I don't know how they can increase the limit without customer's consent. The same thing continued for months and we r paying the bill. In April we were not getting net, complained so many times, no revert, but normal bill came. In May also net was not getting, but last week we used 4days and this week one day. Now they are telling we used 4GB and I have to pay excess amount. I don't know what to. Please advise .

I am extremely shocked with the behavior that I have received from one of the Alliance staff Named Somnath.. My connection is under the name of Bay Serve. He has send me sarcastic texts and watsapp. I am suffering a lot with Alliance lease line for last 3 weeks.. Multiple dockets have been raised for the same. Also my payment is regular despite that I have been ill treated by Alliance staff. I am very offended and upset with this gesture from someone who represents my ISP. My contact no is [protected]. If I don't get a proper resolution I will be left with no choice but to escalate this matter further. This not appreciated in any customer centric forum.
Regards
Dhiman Chowdhury
CEO /MD
Bay Serve International
[protected]@gmail.com
[protected] / [protected]

In last few months the internet connection is being worst, contacted local operator g. C. Cable & broadband service, to solve the issue, no permanent solution given by them, they used to say"not possible to arrange a service now, no engineer is present", this happens on & on. Last month i complained around 20 tyms for no getting connection, bt still the problm persists. No maintaince of the line from the operator, pathetic service. I am going to file a complaint for fraudity against the allaince broadband in the consumer forum.