Alliance Broadband Complaints & Reviews

I am a new customer of alliance broadband. I have installed and started the connection for not even one month.
User id: psen36_ssnpl
Name: pallabi sengupta
Ip address: 172.20.10.36/1
Package: premium+
I am getting no internet connection from 30th august, 2016 probably from 10:00 pm onwards. Till now, internet connection is shown limited. I have called in the toll free number[protected] repeatedly, but...

Hi, I'm a resident of Siliguri (recently shifted here from Kolkata).My parents have been using Alliance for about a year due to its excellent service (I insisted them to go for it because of its service there in Kolkata) but the service provided here is pathetic. The said person "Kamal" does not respond to any of the phone calls. Also my parents are senior citizens and the few times they talked to him they were ill treated and misbehaved...

For the past two months, i'm having trouble connecting to the internet on sundays and mondays. when i call the person who is in charge (mr. bapi: [protected]) he says the office is closed on sunday so nothing can be done and on monday net connection is available but with pathetic speed. when i call the tollfree number ([protected]) they just tell me that technical team will get back to me but they dont.
And there was no internet avaialble...

I am using alliance broadband and for last few days it is not working. I am following up continuously, but though they dont resolve it. Whenever i am calling, customer care always saying we have notified hub and local operator and requesting me to wait for sometimes. But thik look never ending problem and very annoying to deal with alliance customer care. And as far i know neither they are going to extended my service or return my money back....

Dear sir. I have requested airtel customer care stating a new broadband connection for my residence on 21.7.2016 i'd is [protected]. It was told that within 1 week you will get connected. Today more than 22 days past there is no call back or update from airtel. Some local vender told me all lines are chocked so you can't get connection.
Was this we response expect from airtel a superbrand market leader in telecommunications industry....

I had switched from bsnl broadband to asianet broadband two month ago for cctv purposes. It seems i have made a mistake after listening to the responses from the asianet broadband customer care. Ports 80, 8000, 554 are the default ports to be opened up for the dvr to stream videos through the internet. E dns port is not open which blocks the camera application from accessing the dvr. After repeatedly contacting the customer care and personally...

Pathetic customer service with utter disregard for customer satisfaction.
I've been facing connection problem since this whole month and even when i ask the customer care executives to send their certified engineer to oversee and resolve the issue at my premises they simply refuse and say it's up to the local isp to handle premises visit. The local operator does not have the sufficient man-power and would lie to me everytime i call....

My locality is tollygunge fadi, kolkata-700033. the service provider of alliance here is charging 50/- extra for any bill plan as monthly basis. this is inappropriate. customer service executive says it is not their concern as the alliance broadband receive only the stated amount for every tariff plan.

On the behalf of the company the service provider taking extra amount and the company says its not my concern. hence here is...

My first complaint is that, why don't you investigate pre-requisites for the local service provider? like whether the lsp has the proper infrastructure or not like 24 hrs supply.
Many a times i have observed that, there is no connection at my house, when i contact the lsp, he says there is no electricity. is it my fault that there is no electricity?? why don't the lsp keeps an inverter in order to have 24 power supply??
We...

I am facing difficulty while logging in to account, the error message shown as "mac mismatch default password 1234". i am having trouble with the present phone number registered with you, so i am providing an alternate contact number: [protected], kindly contact through this number, if required.
I request you to fix this issue at the earliest and acknowledge me....

Dear, customer care,
This is inform to that actually i'm using alliance broadband for last 5 months its was getting very poor speed last 3 dayss also i'm using d-link router and my user name is 'khatua_narama' & ip address is-'172.19.220.209'. And docket number id "21377"
When i'm using to connected d-link wifi router in my login it'srepeatedly opened in your home page on my mobile 📱almost time showing entered id & password...

For the past 3 days i am chasing with alliance broadband ocal support since my net is not working but its local support people are joking with me. Pathetic customer support they have. Pl arrange a call back to me @[protected] as their toll free number is also not working. My user id is intekhab_mb...

I went out of town last month on 4th of june 2016, so i said alliance not to recharge my tariff that day and i came vack at 13 so i asked on 12th june 2016 to recharge my tariff, but on 4th july yesterday i found out that my account has been suspended and i need to recharge my account n 4th of july 2016, i thought its a easy problem and i can say them their mistake and it would be back to normal so i called customer care who picker up the...

Internet has not been working since yestrday morning. I have kept waiting but the internet service has sropped working.I have called both the customer service numbers today to get help but nobody answers the phone. The numbers are [protected] and [protected]. Absolutely pathetic customer service. I need this fixed asap or i will publicise the company on social media so that people will know what pathetic business you are running...

From last 15 days i have been complaining that i am not getting any internet service. The official they had send across had deleted the drivers from my laptop and didn't do anythng to solve my problem. I have not even been given any individual line. My service providers name is regent park broadband & alliance services pvt ltd. After continuous follow ups they are just not solving the problem. If this complaint also will not be of any help...

I am a regular user of alliance broad band basic basic plan - area - baguiati, local operator - feeling cable tv.

Every month they have a network outage of at least 2-3 days during which the internet does not work and they do not provide quality service / support to ensure restoration of the service within a day.

Last month my internet service was disrupted for more than 6 days and there was neither any communication...

Recently i took alliance broadband connection with 1.5 mbps package. I don't see any issues with browsing but download. I have horrible experience. Hardly i get 100 kbps during download. I contacted several times their technical support but they don't why and falsely blaming my router. Who is in this world use lan connection. Sorry to say kolkata is way behind other big city so as their isps. God bless these isps....

I am using Alliance broadband for long time . i have invoice history from 2012 and all i have captured already . my invoice date is fluctuating year by year, month by month in a random basis . i am paying for a whole month every time and i am not getting the services for the whole month every time . i have been cheated for long time . and there local customer service is worthless . most of the time there is not a single technician in their...

Dear alliance broadband provider, i am using fiber optic internet cable broadband connection from local cable operator in sky broadband, mollarpur, birbhum. I use pace pack worth - rs. 500+ 14.5% tax= rs. 572.50 and i am getting speed 800kbps brandwith, 1.5 mbps happy hours. It's ok. 2 or 3 month ago i found a site "torbox.Net" this site utorrent download speed very well and i was happy. But 5 deys ago i open "torbox.Net" site face a problem...

I have sent you two email.I want to put off the auto login system cause some misuse is being done by outsiders. I have tried to contact you over phone but no response. Even there is no response to the emails. Please tell me that what to do know? How to put off this auto login system? This is very very very urgent and almost for a month we are trying to contact you. I sent the first email on 8th may 2016 but the matter is not yet solved...