Alliance Broadband Complaints & Reviews

Address: 10/1 Bakul BAGAN ROW, Kolkata-700025

Everyday from March 15, the network goes and comes after 1 hour everyday

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Address: Pakur

Connection is not stable in my place, my connection is 80Mbps and i get 10Mbps, service is the worst as they haven't fixed the problem in 2months

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Address: 5C santoshpur, new santoshpur, Kolkata westbengal 700075

This broadband service provider is provide us the alliance broadband service.
Alliance broadband service is now upgrading their ethernet cable into optic fiber.
Right now i am in a very problematic position economically. But the service providers cut my ethernet cable wire and forcefully want me to upgrade into optic fiber. I told them to give me 2 months of time. But they cut off my internet and did not give me any services of alliance. I am sorry to say that i am a dedicated customer of your service. But if this happened again and again. I am sorry to say that i will leave this service, and will also told my close ones that not to take this Alliance service provider for your work. Thank you.

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Dear Sirs,
We are using Alliance Broadband connection for home at prime rate. Our Customer ID is [protected]. Paying a prime monthly amount of Rs.767 what we are getting is a net connection with slow speed and poor connectivity.
Earlier local service person attended it and speed enhanced for a few days only.
You are requested to take necessary action at your earliest or we will have to change our service provider.

R. Ghosh and C. Ghosh

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Address: 290 PK Guha Road P.S Dum Dum,Laboni Apartment 2nd floor,700028

The net fluctuates alot like it never goes above 3 to 4 mbps at night.And i believe its 62mbps at the rate of Rs 590 but i have not even seen 32mbps that i usually got before shifting here that too in wishnet.I have use Alliance before but i have never experienced this.I reached out to the person from where i got the connection but they say that our phone has the problem.Like seriously??? If i have the problem in my phone than whats the use of even using it and why am i being fooled saying its the problem in my phone.I have use the same phone and the same router in my previous house and i never experienced this kind on fluctuation anywhere since the day i am using Alliance.And thats like for 4 years o[censored]sage.This time i am frustrated cause nobody is helping me out.

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I am not being able to connect to vpn when i connect to wifi even though vpn is accessible through mobile data pease resolve the problem

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Address: 125 Green Park PIN Code-700133.

Please confirm my payment on date vide reference #IGAKQJCSG5 Rs590/- for STARTER PACKAGE (My ID No.[protected] in the name of Soumya Dutta) . I got no confirmation. Please specify the extent of my renewal period.

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Address: KOCHPUKUR, PIN 700156

Regularly our local cable operator stops the service in the morning. As a result every morning we find the server down. It is ridiculous to find internet down at a daily basis.

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Address: Meghamala Apartment

Its been 2 weeks my issue is not resolved! Every time i login at 6.30 in the morning the internet goes in and out for several times and this happens in the morning and afternoon every day at a specific time. I have been calling the support for very day twice whenever i face the issue but no action has been taken yet. I work with many softwares and its really irritating as whenever the connection goes off all the application just freeze!

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Address: Behala

For the last few weeks, the speed has been too slow. I have been facing many problems from this slow internet speed. Even a month ago, the speed was good and normal. Please see to the matter and resolve the issue as soon as possible.

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Address: Jalpaiguri

It looks like they have blocked the IP for the rockstar games services, I can't play Grand theft auto 5 online, I can't even go to there website (https://socialclub.rockstargames.com).

Everything loads fine if I use a VPN or if I use Jio sim, so I know it's not rockstars problem

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I am facing high network problem for past 5 days. Receiving high ping.

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My internet is down from 16th December, still not working as I am writing this complaint. I have complained about it multiple times but they always say we will look into it and get back which never happens and I have to chase them for the service. Pathetic broadband and service. I need my connection as I am working from home and my work is getting disrupted. Please look into it.

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Address: Ghola, Sodepure

From past few days my broadband is not working after 9pm till morning. Raised multiple complaints to the local distributor but no resulation.
Plan details - Statar pack/60mbps
Customer ID- [protected]
Issues-
1. flectuation of speed, its reduced to Kbps most of the time which is really hampering my work.
2. No internet after 9pm .

Expecting a quick respond. Tried calling the cutomer case but no use everytime it went to IVR and then disconnected by a auto msg.

Note- I do not have the connection back today. So currently no internet.

Thanks

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Address: 84A/1K, Chandi Ghosh Road

Not getting sufficient speed. Way below company claim for starter pack.

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Address: Meghsar, hooghle, polba, 712149

I have the lowest pack, 472 package . In my area it gives speed upto ৩ mbps. And now I face a problem where, when I start the router it gives speed and within 1 minit it is under 50kb...i dont know the problem... Please take effect I've solution over it. Contact no-[protected]/[protected]

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My client ID [protected] STARTER PACKAGE My net connection valid upto 07122020. Today I have credited through net banking Rs590/- which is not reflected in my account with you. I furnish below the msg showing :

Transaction details TRANSFER TO [protected] ONE97 COMMUNICATIONS TO TRANSFER INB ALLIANCE BROADBAND SERVICE[protected]IGAJYESSZ3

please confirm

SOUMYA DUTTA [protected]

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Address: 60/3 Monihar apartment, 3rd floor, Mondal para lane

Horrible internet connection and such poor customer service. Really disappointed. I am facing trouble as I am having exams and my most of the work is done online and for that, I need a proper internet connection. Everyday my class gets dropped off during my examination.

I have already made a complaint but no one took any action upon it, no visit was scheduled. You people don't even care to listen to the complaints of customers, rather respond calls very casually.
And silly excuses of the executive saying "ekhon cholche to".
They don't even tend to realise that during your online exams how much harassment we have to face due to such connectivity issue.
Horrible horrible service, horrible connectivity, horrible customer support.

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Address: Anil Apartment, Baranilpur Bazar, Nibash Maidan , Burdwan-713103

Hi Team,

I am unable to access internet from the last couple of days. Every time I connect to wifi device it's showin connected but no internet. My client id is : [protected] . Please help in ressolving this issue.

Nov 27, 2020

Complaint marked as Resolved

Working fine now

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Address: Bankura

Hi,

I have facing hing ping issue form last seven days. I have contact local provider & customer care several times but they did not take any action to resolve this issue. Hing ping is hamper my online work it will show disconnecting & connecting. Please help me regarding the same.

Thanks

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Alliance Broadband Complaints & Reviews

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Alliance Broadband reviews & complaints page 8

Network goes

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Connection Stability

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Goutam Broadband

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Poor connectivity and slow data speed

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Speed fluctuation to a great extent and never goes up from 3 to 5 mbps and the speed is mostly at 2 mbps

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Not being able to connect vpn

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Renewal

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Connection

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Internet connection goes in and out

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Very Slow Internet Speed Recently

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Seems like services from gta games for blocked

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Internet issues.

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Broadband not working from 16th December

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Broadband is not working

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Complaint about internet speed.

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Internet getting slow

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Amount debited in Bank account but not credited to you

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My calls get completely dropped off during the online examination and says no internet access.

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No Internet access showing

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High Ping Issue

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