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Alliance Broadband Complaints & Reviews

alliancekolkata.co.in

Updated: Dec 22, 2024

Complaints 534

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487

Bad 😕 It seems that Alliance Broadband has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

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Alliance Broadband reviews & complaints page 8

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I am facing high network problem for past 5 days. Receiving high ping.

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My internet is down from 16th December, still not working as I am writing this complaint. I have complained about it multiple times but they always say we will look into it and get back which never happens and I have to chase them for the service. Pathetic broadband and service. I need my connection as I am working from home and my work is getting disrupted. Please look into it.

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Address: Ghola, Sodepure

From past few days my broadband is not working after 9pm till morning. Raised multiple complaints to the local distributor but no resulation.
Plan details - Statar pack/60mbps
Customer ID- [protected]
Issues-
1. flectuation of speed, its reduced to Kbps most of the time which is really hampering my work.
2. No internet after 9pm .

Expecting a quick respond. Tried calling the cutomer case but no use everytime it went to IVR and then disconnected by a auto msg.

Note- I do not have the connection back today. So currently no internet.

Thanks

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Address: 84A/1K, Chandi Ghosh Road

Not getting sufficient speed. Way below company claim for starter pack.

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Address: Meghsar, hooghle, polba, 712149

I have the lowest pack, 472 package . In my area it gives speed upto ৩ mbps. And now I face a problem where, when I start the router it gives speed and within 1 minit it is under 50kb...i dont know the problem... Please take effect I've solution over it. Contact no-[protected]/[protected]

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My client ID [protected] STARTER PACKAGE My net connection valid upto 07122020. Today I have credited through net banking Rs590/- which is not reflected in my account with you. I furnish below the msg showing :

Transaction details TRANSFER TO [protected] ONE97 COMMUNICATIONS TO TRANSFER INB ALLIANCE BROADBAND SERVICE[protected]IGAJYESSZ3

please confirm

SOUMYA DUTTA [protected]

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Address: 60/3 Monihar apartment, 3rd floor, Mondal para lane

Horrible internet connection and such poor customer service. Really disappointed. I am facing trouble as I am having exams and my most of the work is done online and for that, I need a proper internet connection. Everyday my class gets dropped off during my examination.

I have already made a complaint but no one took any action upon it, no visit was scheduled. You people don't even care to listen to the complaints of customers, rather respond calls very casually.
And silly excuses of the executive saying "ekhon cholche to".
They don't even tend to realise that during your online exams how much harassment we have to face due to such connectivity issue.
Horrible horrible service, horrible connectivity, horrible customer support.

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Address: Anil Apartment, Baranilpur Bazar, Nibash Maidan , Burdwan-713103

Hi Team,

I am unable to access internet from the last couple of days. Every time I connect to wifi device it's showin connected but no internet. My client id is : [protected] . Please help in ressolving this issue.

Nov 27, 2020

Complaint marked as Resolved

Working fine now

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Address: Bankura

Hi,

I have facing hing ping issue form last seven days. I have contact local provider & customer care several times but they did not take any action to resolve this issue. Hing ping is hamper my online work it will show disconnecting & connecting. Please help me regarding the same.

Thanks

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Every day around 10 pm connection is not present. Lco did not pick up the call. This is happening consecutive 3 days .everyday connection restores automatically around 10am .do alliance take recharge amount for 12 hrs a day??? I need this resolve this issue by tonight. This is 3rd day i am not able to work properly due to this.lco charged 4.5k and given mc instead of onu while instalation done . If it is not resolved by today night i will file complaint in consumer court for harrasment and failure of promised service and take legal action as needed .

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Address: Hooghly

Even after repeated complaints, the internet connection is poor and horrible. They should provide a 60mbps connection. However, the internet speed comes down to less than 10mbps all the time. It disconnects several time during the day when there is not internet at all. Even basic audio connections don't get through when the connection is terrible

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Address: 27/5B, Northern Avenue,Paikpara, kolkata-700037

Please follow my complaint sent to you through my email dated 10-11-20.Ticket no- AAAA-AAAA-3936, USER ID- ankita115_nl, registered mobile number- [protected]
No reply from your end yet.
Although I have paid INR 767 on 1st Nov 2020 still my connection was disconnected by local operator on 9th Nov 2020 forcefully without any prior intimation. Please look into the matter as soon as possible and revert back since I don't have any internet till date. It has been already 4 days no action has been taken on this. I would request to resume my connection or else please refund the amount paid for November month subscription.

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Address: 770 Madurdaha, Purbayan Abasan, P.O. East Kolkata Township Project, Kolkata 700107

No internet connection since last night (23/11/20)

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Address: Vill: Bagri, P.O.: Pakri, Dist: Hooghly, PIN: 712148

I have asked the local operator many times in last few months to give a connection in my home. I am ready to pay the installation charges and already purchased the router on my own. But the local operator is avoiding me and not giving the connection.

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Address: Vinayakalayout,6th main,1st cross,opp vinayaka venkateswara temple Chinnappanahalli,marathahalli,560037,bangalore

Dear sir,

We dont have proper street lights, roads in the below area. During normal and rainy season it is very difficult to walk with kids and elderly people.

Kindly arrange street lights atleast to walk, now a days lot of robberies are happening in this area

Area:
Vinayakalayout, 6th main, 1st cross, opp vinayaka venkateswara temple
Chinnappanahalli, marathahalli, 560037, bangalore

Regards
Raju

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Address: Naihati

I am getting a poor return on investment. I never fail with the payments but the services provided by alliance broadband are hopeless. I am not even able to send emails. The work mode has changed from offline to online but with this disappointing speed, I am lacking behind in my job. There is also a careless attitude shown by the operators and customer care executives.

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Most of time the net is down... I am getting frustrated of your net...

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Address: alliance broadband kolkata sodepure

My name is santu das
Username - santudas_ssnpl
Id - [protected]

More than 3 month i have facing everyday ping loss problem after promise me with in 7 days this problem will completely solve but in reality nothing is done being a consumer / customer from year 2012 what privilege did company given to me this every day 5-9 percent ping loss till night 1 am.
Fraud company never believe them
Thanks and regards santu das
Ph-[protected]

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I live in tavarekare, bengaluru. I requested for an airtel broadband connection on 19th of september. An airtel representative arrived at my place and collected the activation fee within 2 hours of making the request. However, i received a message from airtel the next day stating that due to feasibility constraints, they will not be able to provide me a connection and tha a refund will be initiated soon. It's been a week and i still haven't received my refund. The airtel customer support executive hung up on me and refuses to answer my calls. Please help me out here. The connection request and acivation fee + 1 month bill was paid on 19th september 2020. The request number is : [protected]

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Address: Village &Po- Galigram, pin- 713406

Frequently disconnects and stays long time in disconnected condition. Customer care doesn't receive phone.

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Alliance Broadband Complaints & Reviews

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Alliance Broadband reviews & complaints page 8

Internet issues.

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Broadband not working from 16th December

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Broadband is not working

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Complaint about internet speed.

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Internet getting slow

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Amount debited in Bank account but not credited to you

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My calls get completely dropped off during the online examination and says no internet access.

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No Internet access showing

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High Ping Issue

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My old ticket no 2781

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Pathetic internet connection , it causes issue during working and online meetings

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Disconnection from local operator for already paid subscription which is valid till 30 Nov 2020 forcefully

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Disruption in internet connectivity

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New Broadband Connection

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Street lights not present - chinnappanahalli - marathahalli-mahadevapura-bangalore

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Poor quality of service

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No network to login server most of the time

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Ping loss more than 3 months

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Refund not received.

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Unstable internet service

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