Amazon — cheating customer, arrogant customer care and no proper support for a mobile with complaints

I ordered samsung galaxy a 20 mobile phone for my father who is aged above 70years to native address. Just ordered as a gift for the father's day. When he received the product he charged for 8hrs and then he just used camera app. Mobile got heated like anything he was scared that it would burst. So he was scared scolded me for ordering online. I went to the app to place the return or replacement request. There is no direct option to place the replacement or return request for the mobile phone in the amazon app. I only had to place the call back option from amazon technical team. They suggested me to download this app or that app. I said see the mobile phone is with a 70yr old person he don't know anything to download apps from play store. They just said sorry we can't do anything. I requested them atleast you send a technician to guide him. They replied no technician available in this location. I asked them see i have this complaint about your delivered product how could you help to fix it. They said no we can't do anything.

Such an arrogant and irresponsible voice from amazon technical team that really iritatating. Such a lethargic irresponsible answer for a mobile phone worth of 1000rs.

If no technician available for you in a particular area then why would you deliver the product to that area. And smart phone are used by elders as well. How can you expect them to follow your instructions to download the apps suggested by you. They are not aware. How can you simply say we can't help.

And i thought to register this reviews about their poor support team but i couldnt, they have just disabled the option for me to type reviews for that particular product in amazon app. Such a cheating app is cheating customers like this. Regretting for getting a product from this cheating application who cheats customers, giving a poor support for the product delivered by them, disabling the user to enter reviews so that this world will be beware of this cheaters