[Resolved]  Amazon — defective product delivered

Hi,
This is gireesh kumar. I have purchased a fossil q founder analog-digital multi-colour dial men's touchscreen smartwatch-ftw2119 from amazon with order id[protected].
It was delivered to me on 15/09/2018 and the moment i started following the step by step procedure i realized that the watch is not working. I tried each and step which is there in user manual and did all the trouble shooting steps which i found on google.
All my efforts went into vain, but the watch was not turning on at all. I have charged the watch almost 05 hours thinking the battery needs to be charged. I think a defective was delivered to me with dead battery.
On the same day, i have contacted the amazon customer care and explained them the same and requested the replacement. The associate refused to take my request due to some internal policies and informed me that he will refund the amount as the product which was delivered is defective one and sent me the confirmation email as well.
Again, i had to contact the cc as there was no reply from you guys on the refund which was promised to me. The associate with whom i had discussed on the same asked me to contact the manufacturer. Then i came to know that false promise was given to me by the previous associate. Still i agreed to that and contacted the fossil customer care and explained them the [censored] from the beginning.
Please find the below response from fossil.
Dear gireesh,

Greetings from fossil!

In regards to your mail, please accept our sincere apologies for the inconvenience caused.

We request you to kindly get in touch with amazon. They will be able to help you with replacement.

We could help you when the watch becomes defective after use, but as you said watch was defective from the day you purchased, amazon should help you with this

I have forwarded the screenshots of all the conversation happened between me and the manufacturer to the customer support team.
After discussing with associate, superior and manager the solution provided to me is to submit a service denial letter from the fossil.
This is how you guys treat a customer who is using amazon since 2015 and never contacted customer support in any issue even though i was having minor issues.
It was my plan to gift this watch to my brother and you guys shattered my plans by sending a defective product. You customer support team are working there to give false promises.
It has been 21 days and no proper solution was provided to me. Why should i get a service denial letter when the email from fossil customer support team says that amazon must take the responsibility? That itself says they are not in position to help me out with issues in which amazon is diverting the issue to fossil.
Is it a joke? You guys are blaming each other. Did i ever complained on any product which i have purchased from amazon?
The associates, supervisors, and the bloody manager venkat were not able to understand my problem and simply taking like robots only the standard phrases as per the company policies.
A big thank you to all of you guys. Please take your watch back and i don’t want any kind of service from your end. What should i do with this defective?
I have paid 19000 for that and i am getting this kind of response and service from amazon. I am fed-up with you guys and your service.
For the past 21 days, i am not getting any kind of positive response from you guys.
I am tired now. I don’t have time for explaining the same again and again to all the xxxxx.
Please take back your defective watch and refund my amount.
Neverpreferamazon – that’s my moto from today.