Amazon.in — Fraudulent acts by amazon.in

Website:

www.amazon.in

I am a customer deceived by online shopping site "www.amazon.in". I had made a purchase of 8 items with amazon.in vide order no.[protected] on 17th December 2015 for which I made a payment in single transaction for all the products .One of the product was a mobile phone i.e. YU YUPHORIA on cyanogen (Buffed Steel, 16GB) for Rs. 8499.00, whose expected delivery date was 23 December 2015-28 December 2015. I received the 7 products which also included the accessories of the above mentioned mobile phone- A tempered glass and a flip cover, before the arrival of the prime product. The expected delivery date of 28th December 2015 passed but I never received the mobile phone .On enquiring with the call centre representatives I was being told that the rating of the seller is poor and all the rubbish talks to put all the blame on me i.e. the customer that it was my fault to order such a product .The representatives never allowed me to talk to their superiors and higher authorities just so as to know the reason of such a vague answer and response .They had put my call on hold for minutes and hours but never made me talk to the executives. Later on I was told that seller is not willing to send the product and hence amount can be refunded back to me .I was furious over it and told them that I didn't place an order for refund, so I want the product at any cost as I had promised my daughter to gift it on the new years eve .But yesterday i.e. on 2nd January 2016 I was saddened to know that without any prior information or intimation, I was refunded back the money through the same mode which was being used for payment. A wave of grief ran into me knowing that I was being cheated by the so called reputed company "Amazon". I felt insulted and deceived. I called them up to know the reason of such a conduct. I told them that I am in need of the product and also that those accessories that had arrived before the arrival of the phone shall become useless and meaningless without the mobile phone .The vague and baseless explanations given by the call centre representatives made me go social and vocal about the issue on public platform. Today its 3rd January 2016 and I am continuously making attempts to get those accessories returned and get my money refunded. On calling the call centre representatives I was being offered an amount of Rs. 200/- only for those accessories .However, the price of the accessories totals to Rs. 278 along with the shipping charges (Tempered Glass-140.00 & Flip Cover-138.00). I was not interested in getting the refund as I wanted the phone but now I see no point having my amount struck in there as I need to buy a new phone for my daughter as early as possible. I really want to show the real side of these online shopping sites as Amazon and likes so that other customers don't get trapped in the web spread by them. I seek an apology and compensation/ indemnification for the financial & emotional loss that I suffered due to the order that I placed with amazon.in. Not just the refund of Rs.278 but also the opportunity cost of Rs. 200 along with it is demanded to cover the loss. So, I request you to investigate and look into the matter as soon as possible. And serve me with justice.