Amazon.in — Product not working properly

Address:Bangalore, Karnataka, 500016
Website:www.amazon.in

I purchased a mobile lenovo vibe k4 note (Black, 16gb) from amazon.In.Its not working properly, i called to amazon customer care several times but always told me "sir tomorrow we will replace the product but still i haven't got any response from amazon.

Please suggest.
Product details:-
Lenovo vibe k4 note (Black, 16gb)
Serial number: imei - [protected]
Order placed: 21 march 2016
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