Amazon India — amazon account locked with pay balance no proper response

Address:	Chennai, Tamil Nadu, 600023
Website:	www.amazon.in

My name : siva subramanian
Registered number on amazon/ email : [protected] /[protected]@gmail.com

I had topped up my amazon account with 20, 000 inr via gift cards purhcased from zaggle.in.
Also the previous week i had topped up 10, 000 inr via the same zaggle amazon e gift card and used the same, leftover being about 1000 inr approx now i wanted to use the balance soon after adding the above 20, 000 inr to purchase a tt table, and when i tried to order the same it got cancelled instantly.
Only later did i realise when contacting support that there was some issue with my account as the same was not logging in from desktop but remains working logged in on android app.
Now i got the mail asking saying my order cannot be dispatched asking me to fax my card statement to[protected]
While my orders used were only based on gift cards i do not understand why they kept asking me for these.
Though i have faxed the same to over 8 times i either do not get a reply nor get the same mail (Order cannot be dispatched) every time i write a mail or reply back asking why i am not being responded to.

Its over 30 days now (Beginning from 14th may when my first order got cancelled) and i have contacted support/cisamazonemai/call centre with no response at all over a dozen times, they either ask me to wait for a reply or for 24 hours time which again follows with the same email (Order cannot be dispatched)

I am tired and am stranded without being able to use my hard earned money.

I would like to hear a reply on why they cannot atleast refund back my gift card to source (Amazon e gift or zaggle) or unblock my account.

They can clearly notice that not a single order has been via bank or card, though on their request i had faxed them my bank statement stranded without a reply.

Kindly help me recover my money in a website that has no system to redress such clients. Its pathetic when the customer service apologise to you telling they cannot even check your account as it is locked to their view.