Amazon India — amazon account put on hold for more than a year and half

Address:

560077

I ordered few items from my amazon account with amazon pay balance which
Was previously 4730/- and now it has become 3974/-
But my order was cancelled each time i order. Regarding same i contacted
Customer care and they assured me that after verification from accounts
Team my account will we unblock and i can operate my account as before.
Now i have received a mail from "[protected]@amazon.in" mentioning
That my access to amazon account has been locked because my payment
Information was not confirmed. I was asked to fax my bank statement with
My billing address to the particular fax number wich i found in google but
Not in the application.[protected]
I was asked to send bank statement with billing address, registered mail
Id, registered mobile no. I sent all these details to mentioned fax no
[protected]
But again after ordering new items, same thing that my account is on hold
Due to address verification has received. On reply of my mail. Amazon
Asked sent me mail "our attempts to verify the billing address and card
Details for your order have been unsuccessful. Please arrange for the
Issuing bank of this card to send this information to our secure fax line:
- the billing name and address associated with the card
- the last 2 digits of the payment card"
These details with card statement was already sent to their fax.
So now i am left with no means to use my own rs. 3974/- in amazon
Account,
Since my account is locked and no way to contact the amazon team which
Blocked my account.
This seems unlogical that how i can ask my bank issuing authority to
Contact amazon uk and send them fax as required by amazon.
Kindly unblock my account or refund my amazon pay balance to respective
Bank account.