[Resolved] Amazon India — amazon delivered soap instead of mobile phone. | |||||
Dear sir/ madam, I hereby wish to bring to you notice that i had ordered real me 1 (Diamond black) mobile on 4th oct 2018 and the parcel delivered on 8th oct 2018. I had opted for cash on delivery & paid rs.13, 990.00 to the delivery man. Minutes latter, i opened the box and saw, it contained the soap instead of smartphone. I am shocked out of my wits. I can not believe on my eyes. I telephone the delivery man immediately but he have no clue. I called him several times about this but he is not responding me so my family and friends suggest me kindly call to amazon customer care number to explain all the matter. I called the customer care but he was shocked when that guys told me the compaint is not genuine. He is laughing on me & he provided me 13th oct deadline and without my acknowledgement he drop the call. Then every day i called to amazon from 8th oct to till date but nothing happen. This is high we abandon from amazon. I support this for it being an indian company. But now amazon have started fraudulent activities and cheat with customer so i reported this matter in national consumer court no. 957933. My experience with amazon has been disgusted. Amazon delivered soap instead of mobile phone. I called amazon several times to inquire about the issue but i did not received neither the cell phone nor my money. Amazon reported me the refund or replacement is not full fill from the amazon side and my compaint was not genuine. This is so very annoying. This is really harassment from amazon as you are not only processing the refund amount but also giving lame excuses for # email. I finally request you kindly refund at earliest as possible. I am also enclosing a screenshot for the parcel for your perusal and record. Thank you in anticipation for quick and positive response... Sincerely, Utam ghorpade Mob. 8482998* Email i'd. Utamghorpade*@gmail.com Order no.[protected]* Was this information helpful? | |||||
Oct 23, 2018 Complaint marked as Resolved Hey,
Amazon
I am Utam Ghorpade here. I am not understand why are you sending me this kind of copy paste eMail ...I am supporting you from 15 days each & every time I accepted resolution dedlines which I given by Amazon. Even I shear with you proof of identity also.
I am worrying about my money. I am suffering this issue from 15 days continueosly. And Many time I revert back to lots of an email conversation. But you are not trying to understand the pain of me.
This is not one or two rupees so can I left that this is 13990 rupees. You don't know sir... this is my one month salary. I decided to gift this to my Dad. But you guys sent me soap instead of mobile phone so how much I disappointing you are not understand & main thing no one look into this matter with high priority basis.
Actually Me and my family so disappointed from the service of Amazon they will think 100 times to purchase anything else from Amazon about this coincidence.
This is an humble request to you please refund my money as soon as possible, I waiting for your reply.
Regards,
Utam Ghorpade . Amazon India customer support has been notified about the posted complaint. | |||||
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