Amazon India — amazon delivers stones - ordered mobile | |||||
Date of incident :[protected]Dd-mm-yyyy) Amazon delivers stones - ordered mobile Order id #[protected] I would like to share my experience that i ordered a mi redmi 4 phone with prime delivery from www.amazon.in order id # #[protected]. But to our utter dismay it was seen that there was no phone and accessories inside the pack. The seal was already broken. Two stone pieces were kept inside the pack. What's wrong going on now days with amazon india services. It is our hard earned money. Very, very disappointed with your services!! Before this i always had a great experience with any purchase via amazon but after this, for the first time i feel disappointed. I really never have expected of such from a reputed company like amazon. I'm not sure who will provide the compensation. Please help me out from this situation. Thanks Sachin kumar (An amazon customer) [protected]@live.in Was this information helpful? | |||||
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Amazon India customer support has been notified about the posted complaint. | |||||
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Hello Sachin,
Thank you for writing back to us.
As informed earlier, we have reached out to our Transportation team to investigate the issue and we have received an update from the team stating that your order[protected] was delivered intact. I'm sorry to inform you that we will not able to issue refund in this case.
Thank you for your patience and understanding in this regard. we look forward to see you again soon.
We appreciate your feedback. Please use the buttons below to vote about your experience today
Warmest regards,
Raghav
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Then I called customer care and spoke to Mr Akash and I told him that we have all the CCTV footage of complete process from receiving the product by courier boy to opening the packet then their response was very strange "Do whatever you want this is our FINAL RESPONSE from highest escalated team"
Please help me out from this terrible situation