Amazon India — amazon india fraud - refund of 10k

I have ordered for rs.10, 000 gift cards on 10-nov-17 (Order#[protected]. I havent got my gift cards so requested to refund my money to order gift cards again. I informed same to customer care. After few days, refund of money is made to amazon pay balance but i was unable to place order for gift cards. After couple of requests, finally amazon team agreed to transfer funds to my citibank account on 11th dec but till now amount is not refunded. Many request were made, no proper response