Amazon India — amazon is not refunding the money and not delivering the product

Address:	560045
Website:	www.amazon.in

I made an order on 12th Oct. 2018.
Order :[protected]

My order has not been delivered since 13th october and every day customer care is saying they will deliver within next 24hrs or initiate refund.
Neither a refund nor a delivery has happened and all the issues are due to delivery issues at amazon's end.

I'm posting this issue on consumer forum as there seems to be no help from amazon side.