Amazon India — Amazon product returned but no money received

Address:	Thane, Maharashtra, 401107
Website:	www.amazon.in

This complaint is regarding the order xiaomi
Redmi note 3 mobile

We received mobile from amazon, but it was damaged.

So we requested return/refund of mobile on 4rth may.

On 5th may - 9.17 we got message as 'returned pickup is scheduled for
Today... Between 8-10 am by amzagent (Contact number xxxxx)'

He (Amazon person) called us & then he collected mobile from home.

While collecting mobile he gave us one paper (Receipt), took sign on
It... And recollected the same from home. (Not given any acknowledgement receipt to home for the same)

Ame day 3.45 pm - we got message was saying 'your return pickup cancelled at the time of pickup if you still want to return, please contact amazon.


Today (20th may 2016)

On amazon website the refund status is "return requested on 4rth may"
We have tried to connect with customer care lot of time... They said
Without acknowledgement receipt they will not able to do anything.

Then further they said escalation have been done for the same... And result
Is not in your side.

We have paid money, they have collected mobile & now they are taking hands off on this thing