Amazon India — amazon refused the replacement of product

Address:	160059
Website:	amazon.in

Hi,

I have ordered lenovo k8 note from amazon. After receiving it, i was not happy with the color of phone because and requested them replace this phone and send me a black colour phone. They completely denied from my request and said they cannot change the color. Then i requested them that i want to return this phone and give me my money back, and denied from that request as well. It seems that i am being penalised by opting amazon to purchase my phone. It is quite clear that whatever you buy from online portal, you always have a right to return that item back or replace that item. But unfortunately, amazon provided pathetic services in this regard and there was a limit of pathetic service, i was talking to thier customer care executive and she disconnected my phone saying that sorry we cannot help.

I hope this portal will help in resolving my concerns.

Regards
Jasbir singh