Amazon India — amazon sent me a missing product and now they didn't refund also closed my account

I regret for writing to you because of the order no:.[protected]
This order came in without the product. When we raised a complaint you guys asked us 3 days time. We patiently waited for positive resolution until yesterday but you guys declined our complaint. I did not expected this!!!.

We are not kidding here to simply waste our precious time and your time as well. My brother opened the order in front of the delivery boy and her other 2 friends. The upper cover of the box was covered and inside there was a amazon box (Unsealed) and under that there was a fort collins box (Unsealed) with warranty and a plastic cover in it but it didn't had the shoes in side it. I would like to know more on how secured delivery you provide when shipped from your vendor? I would like to hear from you.

We trusted you guys and paid the amount pre order delivery and you guys are closing the complaint without any resolution to our order shouting at us saying you go and complaint to consumer court (This was a call today morning with my mom). This is not the way how you speak to a women and your customer who blindly paid the money before the order delivery. You guys are losing trust from your trustworthy customers. Please be gentle when you speak to your customer!

'that product was actually my brother's b'day gift on 1st january, luckily my brother opened the box on the delivery time to check the product. Imagine if i would have opened the box on my bday, how ridiculous it would be..: (

You people are hurting us personally and professionally. We are not lying, me and my brother struggle a lot to to get our family going. This was one of the surprise gift ever in my life.

One more thing, the courier boy is calling my brother midnight 10 pm asking us what we told to myntra.in fact he helped us with the amazon support number. Please reopen the complaint and come with a positive resolution.

I am losing hope of e-commerce because of this situation. Hope you understand our problem and provide us a positive resolution.

Amazondelivered empty box instead of a high end jacket
And this is the mail that amazon sent me

Hello,

As informed earlier, we have closed this account. Our records show that we previously closed an account of yours for violating the terms of our conditions o[censored]se & sale (Conditions o[censored]se). When we close your account for violating our conditions o[censored]se, you cannot open a new account or use another account to place orders on our site.

We have cancelled and refunded any open orders you had on this account.

And after a review by an account specialist, we have decided not to reinstate your account.

The closure of this account is a permanent action. Any new accounts you open will be closed as well.

Any digital content that you purchased with this account is still available to you. To access the content, click the manage your kindle link on the your account menu on amazon.in (https://www.amazon.in/youraccount).

We are unable to provide further information on this situation. Further correspondence about the closure of your account may not be answered.

Thank you for your understanding.
Your request for a refund on this order has also been denied:

#[protected]

We are unable to issue a refund or replacement for this order because our records show the order was complete when it left our fulfillment center.in addition, the carrier has confirmed that the parcel was intact and undamaged when it was delivered to you.

Per our policies, placing an order for any reason other than a genuine attempt to purchase the merchandise is prohibited.

Since your account has been closed we will no longer be able to issue further refunds or accept further returns.

While we appreciate your interest, the closure of your amazon.in account is a permanent action. Any new accounts you open will be closed as well.

Unfortunately, we are unable to provide any further information regarding this situation. Further correspondence about the same may not be answered.

Thank you for your understanding.

Sincerely,

Account specialist

Amazon.in