Amazon India — Amazon's failure to deliver and asking to cancel with 10 days delay in repayment

Address:	560093
Website:	amazon.in

Hello,

I had placed an order with amazon for value of 20, 000 inr, with next business day delivery. After successive contacts to customer care through chat & phone, here is the latest status.

12/1 11 am: product displayed on amazon site with guaranteed delivery 12/2 8 pm (Product value 20k inr)
12/1 12:30 am : order submitted, and received “congratulatory” message (After repeated “payment failure” errors!, not amazon’s fault i guess) paid 20k to amazon for the product.
12/1 7 pm : contacted customer care on chat support, to confirm if product will be available next day
12/2 4 pm : received the 1st lie – “amazon tried to deliver but customer could not be reached”… no calls received or missed by me the whole day!
12/2 : at the designated 8 pm, no update
12/2 8 pm : received the 2nd lie – “amazon tried to deliver but customer could not be reached”… no calls received or missed by me the whole day!
12/2 8 pm : contacted customer care on toll-free, only to hear that the product will be delivered today without fail!
12/3 4 pm : received an automated call, asking if the product is delivered, or change the delivery date. Respectfully requested to deliver next available slot.
12/3 6 pm : received the 3rd lie – “amazon tried to deliver but customer could not be reached”… no calls received or missed by me the whole day!
12/4 10 am (After 2 full days, since amazon is supposed to be working on saturday as well) : contacted customer care only to know that the product cannot be delivered due to whatever their reasons were! “customer service leadership team” asked me to cancel the order, and wait for 5-10 days to get a refund. Also, suggested to place another order for the same product, and wait for another 3 – xx days, to hear such an answer.
With all due respect,
• i never asked for the product to be delivered the next day.
• i paid for the product in advance
• i have deposited 20k to amazon, without anything in return
• i have to wait for another 5 – 10 business days to get my money back
• i have to pay for another phone out of my pocket, and pray for it to be delivered

Order details :
Order #[protected]

Product ordered : apple iphone 5s for rs. 20, 489.00

Request you to consider this as a formal complaint, and get these over-rated e-tailers to books!

Regards,
Sandeep