[Resolved] Amazon India — ambrane power bank | |||
My self m. Pavan kalyan, i ordered a product (Ambrane powerbank, 20k mah worth rs. 989/-) from amazon on 25th october 2019. I claimed for refund to amazon so amazon send me a message for initiating refund that they had initiated my refund on 25th october 2019, but yet i didn't get any message from my bank that for any transaction for rs. 989/- i called to amazon and they provide me a reference no. "# 130574" for my transaction. I called to my bank "union bank of india" they said there is no transanction on that date after that again i called to amazon and discussed with this problem they advised to file charge dispute, (Reference no. "# 130574") so i want to do charge dispute file. My amount is rs. 989/- and name - m. Pavankalyan, Mobile no. [protected] my account no:[protected] ifsc code - ubin0532762. Please help me to credit my refund rs. 989/- in my account. Please file charge dispute. Kindly help. I am enclosing here mail image which is recieved from amazon. Was this information helpful? | |||
Feb 20, 2020 Complaint marked as Resolved Amazon India customer support has been notified about the posted complaint. Verified Support Jan 15, 2020 Amazon India Customer Care's response Ref No. 6488We have perused the complaint received from Mr. Pawan Kalyan ("Complainant") and find that he had ordered for : Ambrane 20000mAh Lithium Polymer Power Bank (Stylo-20K, Black) ("Product") vide Order ID:[protected] from an independent third party seller, .i.e., Appario Retail Private Limited ("Seller") on the website: www.amazon.in ("Website") and has requested for refund of the amount paid. It is submitted that a refund for a value of Rs.999.00 as requested and required by the Complainant was processed into his original mode of payment on 25th October, 2019 vide refund reference number 130574. In case the Complainant has not received the refund in the original mode of payment selected while placing the order, he is requested to kindly contact the customer care department of the concerned bank. The refund has been made from the nodal account managed by the designated bank as per the RBI circular dated 24.11.2009 on operation of nodal account: https://www.rbi.org.in/scripts/NotificationUser.aspx?Mode=0&Id=5379. Further, it is submitted that our role is limited to that of an intermediary and we are not the seller/manufacturer of the products listed on our Website. The products listed on our Website are sold by independent third party sellers. In view of the above, the issue stands closed. | |||
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