Amazon India — bad service on the part of delivery boy and customer care executive

Address:

400078

I had placed a order for loxxo new edition case for samsung j7 prime - shockproof silicone soft tpu transparent auora flower case with sparkle for samsung j7 prime back cover on 9th july 2017 and delivery was on 15th july 2017, however i got a message in the afternoon stating the order was rejected at my end. How can i get such a message without refusing the product, neither the delivery boy called me on my number. When i called the customer care regarding this i got a very causal answer saying my number may be not reachable hence the product got rejected. Such a bad service on the part of deliveryboy as well as customer care executive. Kindly train your emloyees on how to delivery the product and to handle the customers