Amazon India — Cashback is denied even after fulfilling eligibility

Address:	Mumbai City, Maharashtra, 400615
Website:	www.amazon.in

I am writing this complaint after more than 1.5 month of followup on emails for not receiving the promised cashback by 17th Jan 2017 for Order #[protected] from Amazon india.

I had provided all detail thrice to Amazon during last month and many mails written but no cashback yet.

In the latest update Amazon customer executive said that i am not eligible for cashback because "their" system shows transaction was done through "netbanking" and not by any "card".

I am here adding the snap of transaction detail for you to judge how correct Amazon's analysis is.
( You can see the card number mentioned (masked) in the bank statement snap which Amazon can't and didnt even bother to check with Citibank).

My further query/suggestion to Amazon was to share what response they got from Citibank on mode of this transaction ( if they ever tried to ask?) Or they should check now? But Amazon rudely replied "they have done what they could do best"!!!

Never expected this sort of response from reputed firm like Amazon.