Amazon India — cashback not received for bus ticket booking

Address:

Tawerekere Btm 1st stage BTM layout, 560029

Hi team,

Subject : cashback issue on bus ticket booking.

I had booked bus ticket in amazon.in on 27th february 2020. I suppose to get rs.200 cashback amount in amazon pay balance account within 3 days, but till today i didnt received any cashback and literally i am harashed by amazon by giving me fake promises.
Note: i have collected cashback coupon by spin and win option, and the coupon is 20% cashback upto rs.200
When i call amazon customer support on 27th feb 2020 after booking, agent told me to wait for 3 days to receive the cashback.
When i call amazon on 3rd march 2020, agent told me he is escalating my concern to cashback escalation team and asked me to wait for 3 more days to get this issue sorted out.
Today (7th march 2020) when i called amazon customer care and spent 1hr23minutes on call and agent told me that previous agent raised escalation to wrong department and he want to raise escalation again today and asked me to wait for 5 to 7 days. I asked agent to trasfer call to senior level team, agent told me there is no senior person available to transfer the call and after 1hour 20 minutes he trasfered call to a supervisor and his name is vijay.
I attached mail received from vijay for the same.

Order date : 27th feb 2020
Order id:[protected]
Expecting : complete ticket booking amount (2, 028)
Ticket id: 35aqju3p

I want pentality from amazon because they harashed me and wasted my time a lot. Please check all the attchments attached.

Registered email : [protected]@gmail.com
Registered mobile : [protected]