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Amazon India — Charged for product but not delivered | rude behaviour from customer care

Address:Ernakulam, Kerala, 682306
Website:Amazon.com

I ordered a Spigen Note 5 cover via Amazon Shopping App on 1st Jan. The estimated delivery date was 6th Jan however I didn't recieve the package till now. On 5th Jan I got an SMS and a mail confirming that the package was delivered at my address but that's fake as neither me nor my family has received any call or package. I spoke to 2 customer care agents (Jancy and Govind) they couldn't help me and I was transferred to a person who claimS to be from the leadership team but had no manners, word choices were as he is just out of college and was using words like "this is normal and it's not a big deal" "our systems are not super computers and it can go wrong".
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Jan 06, 2016
Updated by shanu1510 This is the 2nd bad shopping experience I am having from Amazon. The staffs are helpless but the Supervisors at call centres are absolutely incapable of handling customer queries. Such a big brand like Amazon is losing its charm to Flip kart only and only bcos of such immature good for nothing employees. I urge everyone to share this and ensure Akash named supervisor who claimS to be from the leadership teat is demoted to a caller and given proper soft skills training along with basic conversational etiquetteS. Hope someone from Amazon will read my plight and take necessary actions.
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