[Resolved] Amazon India — Compaint regarding cash back | |||||
Dear Sir/Mam. I purchase a redmi note 3 mobile phone from Amazon in Oct 4, 2016 that time they give an offer of 15% cashback and 5% redeem point on HDFC credit/debit card. I bought this product by my HDFC credit card to avail this Offer..After that I call Amazon to know about cash back there customer representative says that an amout arround Rs. 1500/- will be credit in my account by January 2017.. But I didn't get that cash back regarding this I complaint Amazon and send my Account statement form Oct 2016 to 16 Jan 2017.. They apologise for this in convince and again ask for 7 working days to resolve this issue but nothing has done till the day.. To day I agin call customer service they listen my issue and put me on hold after 10 minutes hold call disconnected automatically.. Now I really don't know what to do to get resolve my issue.. Please CNBC team help me to resolve this issue.. There is all the mails below from Amazon and me Please help me.. Neeraj Kumar Mob. [protected] Was this information helpful? | |||||
Jan 31, 2017 Complaint marked as Resolved I GO TO CONSUMER COURT REGARDING THIS ISSUE Amazon India customer support has been notified about the posted complaint. | |||||
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On 1st oct 2016 before placing the order just to be sure I contacted customer support via chat facility and asked whether if I would be eligible for cashback. To which he replied yes I would be eligible for cashback if my order consisted of the said items. After getting confirmation and reading all t&c, I went ahead and placed an order.
On 2nd Oct I received an email saying that if eligible then I would get cashback.
On 14th Nov 2016 I received an email which stated that my order entitles me for cashback.
On 5th Jan 2017 when I didn't received cashback, I first contacted HDFC and then they said amazon didn't processed it.
Contacted amazon and they apologized and said that if I have received an email then I should get cashback.
They asked me if cashback can be given in the form of amazon.in gift card, to which I refused saying that it would be good if it is given in the card account.
After few days on 3rd Feb 2017 I receive an email saying that I am not eligible for cashback.
I called customer service to check with them what nonsense is this about. I had read the t&c and also got it confirmed before placing an order. Also I did received an email saying that my order entitles me for cashback.
Asked them to provide chat transcripts, offer t&c pdf document and reason why I received an email and why agent said that I would be eligible, to which they didn't provided any information.
Received an email which again stated is it ok to give cashback in the form of gift card. This time being frustrated, I replied saying that please go ahead and process it in the form of amazon.in gift card.
No reply for 3-4 days, sent several emails. No details were shared and they simply again started saying that I am not eligible.
Again today called customer service, asked to connect to higher representative. She refused to do so and assured that she would help me with resolution. Again explained the complete issue. She agreed that customer service agent had confirmed about cashback during the chat. But then after 30 mins she started giving lame reasons for not being eligible for cashback. The worst thing she could say was that the email I received on 14th Nov 2016 about my order entitles me for cashback is an automated email sent to all customers including those ineligible. When asked her to reply the same statement in email, she refused saying that I cannot document whatever I am saying. Hahaha...this is how I felt.
Then she disconnected the phone saying that I have provided all information, to which I replied no you haven't and shouldn't disconnect the call, but she was adamant and disconnected the call.
Again called the customer service, asked again to connect to higher representative, was refused, told the issue, he simply disconnected the call. Lol
Again made a call, requested to connect to higher representative. Was again refused and assured the resolution himself. I had to again explain the issue. Asked him what does the email sent on 14th Nov 2016 imply, asked him to please reply the same in email, and then he was so rude saying that why do you want it to be documented. I cannot tell it via email. After that he was just rude in his behavior. Started saying that now again you would call us even when we have said that you are not eligible.
Such a bunch of fraudsters and cheaters, won't accept the mistake and simply say you are not eligible. They feel that we cannot do anything. And I assume this is a fraud and many customers would have faced the issue.
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